LOCAL MOVING FREQUENTLY ASKED QUESTIONS
STILL HAVE QUESTIONS?Moving FAQs: What You Need to Know Before Hiring Professional Movers.com
Are you planning a move and considering hiring professional movers? You’re not alone. Every year, millions of people relocate with the help of moving companies. But if you’ve never used professional movers before, you probably have a lot of questions. Don’t worry – We’ve compiled the most frequently asked questions about moving, based on real customer interactions with Professional Movers.com.
What services does Professional Movers.com offer?
We pride ourselves on providing a full range of moving services to meet your unique needs. Our core service is, of course, loading, transporting, and unloading your belongings. But that’s just the beginning!
Need help packing? We’ve got you covered. Our team can handle a full pack of your entire home, or just tackle specific areas like the kitchen or those tricky fragile items. We also offer unpacking services at your new place to help you settle in faster.
One of our popular options is our Rental Crates service. Instead of cardboard boxes, we provide sturdy, eco-friendly plastic crates. We’ll drop them off before your move and pick them up afterwards, saving you time and reducing waste.
And if you need storage between moves, we’ve got solutions for that too. Just let us know what you need, and we’ll make it happen.
How far in advance should I book with Professional Movers.com?
The earlier, the better! We get booked up fast, especially during our peak season from May to September. For a local move, we recommend booking 3-4 weeks in advance. If you’re planning a long-distance move, aim for 4-6 weeks if possible.
That said, we understand that life doesn’t always allow for perfect planning. If you need to move on shorter notice, don’t hesitate to reach out. We’ll do our best to accommodate you, even for last-minute moves. Give us a call at 248-926-9999.
How do we determine the cost of your move?
We believe in transparent pricing, so let’s break it down. For local moves, we charge an hourly rate based on the number of movers needed. We have a three-hour minimum charge to cover our basic costs. A full breakdown of our local moving charges are explained here.
In addition to the hourly rate, we charge a transportation fee and fuel surcharge based on mileage. These fees cover the time and fuel it takes our team to get to and from your location.
For long-distance moves, any move over 40 miles, we typically base the cost on the weight or volume of your belongings and the distance of the move.
Keep in mind that additional services like packing or handling specialty items will increase the cost. We’ll provide a detailed estimate upfront, but the final cost may adjust based on the actual time and labor involved. The good news? About 80-90% of our moves come in under the estimated price!
Do I need to empty all my furniture drawers?
Yes, please! We require all furniture drawers and cabinets to be completely empty before moving. This isn’t just us being picky – it’s for the safety of your belongings and our team. Empty drawers make furniture lighter and easier to move safely. Plus, it prevents damage to your furniture and protects the items that would otherwise be rattling around inside.
We once had a situation where a pair of baby socks got stuck in a drawer track and caused major issues. Trust us, it’s better to empty those drawers.
How should I prepare my appliances for moving?
For large appliances like washers, dryers, or refrigerators, here’s what you need to do:
1. Disconnect them from power, water, and gas lines. For liability reasons, our team can’t do this part.
2. Clean and dry them thoroughly to prevent mold growth.
3. Secure any moving parts or removable components.
4. For refrigerators and freezers, defrost at least 24 hours before the move.
For smaller appliances, pack them in their original boxes if possible. If not, wrap them well and pack in sturdy boxes.
What about TVs? Do you have special requirements?
We take extra care with TVs to ensure they arrive safely. We require all TVs to be boxed before we load them onto our trucks. If you have the original box, that’s perfect! If not, don’t worry – we offer TV box rentals for $25 each.
Our TV boxes are specially designed with foam padding to protect your TV during the move. You’ll need to remove the TV from its stand or wall mount before we arrive. We’ll handle the rest.
Do I need to provide moving blankets or other packing materials?
Nope, we’ve got you covered! Our team brings all the necessary equipment and materials, including moving blankets, dollies, straps, tape, and plastic wrap. If you’re doing your own packing, you’ll need to supply boxes and packing materials. But for the actual move, we bring everything we need.
What about mattresses? Do they need special protection?
We require all mattresses to be covered in plastic mattress bags before we load them onto our truck. This keeps them clean, dry, and protected during the move.
We provide mattress bags for a small fee (around $10-12 per mattress). You’re also welcome to purchase your own from a home improvement store or online retailer. Just make sure to get the right size for your mattress.
How many movers will you send?
The size of our crew depends on the size of your home and the amount of stuff you’re moving. For a small apartment or 1-2 bedroom home, we typically send 2-3 movers. Larger homes or moves with lots of heavy furniture and boxes might require 4-6 movers.
We’ll determine the right crew size based on the inventory list you provide during the estimate process. Our goal is to have enough hands-on deck to move you efficiently and safely.
Can your team take apart and reassemble furniture?
In most cases, yes. Our movers are skilled at disassembling and reassembling common furniture items like bed frames, dining tables, and desks. This makes it easier to navigate tight spaces and stairs.
However, there are a few exceptions. For liability reasons, we don’t disassemble or reassemble:
– Bunk beds
– Baby cribs
– Most IKEA furniture
– Antiques or heirloom pieces
If you have any of these items, we recommend disassembling them yourself before we arrive. If you’re unsure about a particular piece, just ask your Moving Consultant during the estimate process.
What items won’t you transport?
While we can handle most household goods, there are some items we can’t move for safety and legal reasons:
– Hazardous materials (paint, chemicals, propane tanks, etc.)
– Perishable food
– Plants
– Firearms and ammunition
– Valuable items like cash, jewelry, or important documents
We recommend transporting these items yourself. For a complete list, check our Non-Allowable Items or ask your moving consultant.
Do I need to be present for the entire move?
While it’s not absolutely required, we strongly recommend being present for your move. This allows you to:
– Direct our team on furniture placement in your new home
– Answer any questions that might come up
– Sign off on the inventory and final paperwork
– Provide payment at the end of the move
If you can’t be there, please designate a trusted representative to oversee the move in your place.
How does payment work?
We require payment at the end of the move. We accept cash, check, or credit card (except American Express). There’s a 3% fee for credit card payments to cover processing costs.
Unlike some companies, we don’t require a deposit to book your move. We also don’t charge cancellation fees, giving you more flexibility.
What kind of insurance do you provide?
By law, we provide basic liability coverage of $0.60 per pound per item. We know this might not be enough for valuable items, so we offer additional coverage options.
Check out our Valuation and Liability Options to understand our more comprehensive coverage. For high-value items, we can recommend third-party moving insurance companies. We’re happy to discuss insurance options during your estimate to ensure your belongings are adequately protected.
What if something gets damaged during the move?
Despite our best efforts, accidents can occasionally happen. If an item is damaged during your move, please report it to us immediately. We have a straightforward claims process to handle any damages. Our in-house furniture repair tech that can restore and repair about 90% of our damage claims to their original state.
We recommend taking photos of valuable items before the move as documentation. Also, please inspect your belongings as we unload them at your new home. Our policy requires damages to be reported within a certain timeframe, so prompt reporting is key.
Let Us Know if You Have Any Questions
Professional Movers.com is committed to making your move as stress-free as possible. We hope these FAQs have answered your questions, but if not, please don’t hesitate to reach out. Our team is always here to provide more information or address any concerns you might have. Feel free to fill out the form below or give as a call at 248-926-9999.
Remember, no question is too small when it comes to your move. We’re here to help every step of the way. Let’s make your next move your best move yet!
Get Your Move Estimate
Professional Movers.com believes in complete transparency. We have no hidden fees with our pricing. Fill out our simple, online form and one of our Moving Consultants will reach-out to learn more about your move, answer your questions, and provide you with an accurate estimate.
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