In February 2008, Professional Movers.com commenced a long term agency agreement with Wheaton World Wide Moving, one of the worlds most highly regarded providers of long-distance or interstate moving services. The agency agreement made Professional Movers.com one of the only two Wheaton World Wide Moving Agencies in the Detroit Metropolitan Market. In addition, it provided Professional Movers.com the opportunity to continue the diversification of our company through the expansion of new services.
What does this mean?
It means the same great customer focused moving services Professional Movers.com provided for local moves will now be available to any customers who are interested in moving long distance/Interstate. It also means that Professional Movers.com will have the ability to harness the resources of Wheaton World Wide to offer our clients the most competitive rates in long-distance or interstate moving services. Wheaton World Wide Moving is one of the largest van line systems in the moving industry (4th largest in the US); With size comes many advantages and with Wheaton’s network of over 250 agents located in nearly every major market in the United States, you can be sure that we can take you anywhere you want to move.
Wheaton World Wide Moving & Professional Movers.com
Professional Movers.com and Wheaton World Wide Moving share common entrepreneurial roots and a simple business philosophy, treat every customer to a great moving experience and they will share their experience with someone else. Each place customer service, quality improvement, and supplying intelligent and friendly movers as the foundation for their success.
See below to read more how Professional Movers.com and Wheaton World Wide compliment each other and together bring a dynamic, full service alternative to the relocation and moving market:
Customer Service Oriented Organizations
Professional Movers.com has long been recognized as the leader in customer service. Not only do we have an entire chapter dedicated to our customer friendly moving services in the Customer Service Book, “Who’s Your Gladys?”, but our Director of Sales was honored by Corp! Magazine as a Customer Service Hero in 2008. At Professional Movers.com you will quickly learn how different our services are from any other moving company that you have ever worked with. We do not pledge “adequate” customer service; we pledge “outstanding” customer service.
Since 1945, Wheaton World Wide Moving has put customer satisfaction at the top of its priority list. As evidence, Wheaton has earned the Good Housekeeping Seal for its Interstate Moving Services every year since 1964. Simply put, that means Wheaton is held to higher standards than its competitors. Wheaton understands that moving is about more than an address change – it’s a life change. And when moving with Wheaton World Wide, change never felt so good.
Pro Mover Accreditation
Wheaton World Wide and all of their agents have been officially certified as a ProMover by the industry’s trade group, the American Moving & Storage Association (AMSA). ProMover is a program created by the AMSA that promotes ethical standards in the moving and storage industry. ProMover works with state and federal governments to reduce unethical moving and storage practices. The ProMover accreditation lets customers know they are working with REPUTABLE movers, not rogue or disreputable moving companies. AMSA provides ProMover certification only after the designated moving company has passed a background check of its operations and has agreed to abide by a set of honorable business practices and AMSA’s Code of Ethics. This achievement gives customers the assurance they are dealing with a legitimate, professional mover and not a fly-by-night con artist out to rip them off. Becoming a ProMover is consistent with Wheaton World Wide’s long history of treating customers fairly and honestly. The certification authorizes Wheaton World Wide Moving and its agents to display the bold capital “M” logo that is the mark of a ProMover in its advertising and marketing materials as well as on its Website.
Financially Stable Organizations
Professional Movers.com along with Wheaton World Wide Moving has demonstrated a combined 95 years of financial stability. This is reflective of our investment in our trucks, our moving equipment, our warehouse, and our history of carrying no long term debt. When you entrust valuable items to any moving company it involves a certain level of risk. Items can be lost or damaged during the move that can result in lost time as you wait for repairs or replacement of the items.
By working with Professional Movers.com and Wheaton World Wide, companies that have proven to be financially strong, it reduces any risk to our customers. Not only can our customers feel confident that they will be taken care of if there is a problem, but our history of financially sound organizations enables us an opportunity to invest and implement new technological advances that will allow continuous improve of level of service and help to drive a reduction in cost. Specifically, our financial strength has enabled us to invest in specific moving equipment such as — handheld electronic estimation devices, dollies, custom boxes, panel carts, safe movers, lift gate trailers and climate-controlled storage.
Wheaton World Wide Moving is an ESOP company, which means that all Wheaton associates are owners of the company. All dispatchers, planners, customer service representatives, salespeople, auditors and claims adjustors at Wheaton have a vested interest in the well-being of the company because they are all owners. This is one of the reasons Wheaton is financially stable with no long-term debt. The profits are reinvested into the company to purchase trucks, improve training programs and continually enhance our technology to better serve our customers.
Official Mover for Steinway & Sons Pianos
As the Official Mover for Steinway & Sons Pianos – maker of the finest instruments in the world – Wheaton World Wide is the company Steinway has trusted since 1990 to transport its pianos on tours throughout the U.S. and Canada. While many customers may not have priceless piano, everyone has their “Steinway.” We believe the Wheaton relationship with Steinway is a symbol of our attention to detail and the items that are priceless to you. No matter how big or small.
Wheaton World Wide Moving and Professional Movers.com place a very high emphasis on fleet safety. In fact, Wheaton World Wide was awarded the 2008 Fleet Safety Award in its class by the American Moving and Storage Association (AMSA).
Green Moving Initiatives
Consumers are making a conscious effort to choose vendors and service providers that behave in an environmentally responsible fashion. For both Wheaton World Wide and Professional Movers.com, it’s become a clear point of differentiation between us and our competitors. Every day, Wheaton World Wide Moving and Professional Movers.com participate in recycling and reuse programs in which thousands of pounds of cardboard cartons are either broken down and made into new boxes or other items, or reused for other customers. For a full and complete list of our environmentally friendly moving practices, check out Green Moving Initiatives.
Wheaton World Wide Moving and Professional Movers.com believe that in order to serve customers well, we need to serve our communities. Wheaton and Professional Movers.com are involved in local, community-based organizations across the country as well as several nationally known causes. For example, we both participate in “Move for Hunger” to help strengthen the donations made to local food banks. Every time one of our Certified Moving Consultants performs an in-house survey for a residential move, we provide our customers with an avenue to make it easy for them to donate unwanted or excess food. In addition Wheaton is also a sponsor of Give Kids the World, an Orlando-based organization that helps makes dreams come true for children with life threatening illnesses. For more details about our commitment to give back see Community Involvement.