The 23 Most Important Things to Know to prepare for your move with Professional Movers.com

Customer is responsible to review the accuracy of the list of items to be moved found on the inventory section of your estimate. This list was collected during your pre-move survey by our Moving Consultant. The list should detail ALL items that you would like Professional Movers.com to move. The list is provided by room for easy review. If anything is missing from this list, you should contact your Moving Consultant as soon as possible to update the list. Remember, your estimate is based on this list.  

On moving day, our Team Leader and move team will arrive and will perform a pre-move inspection, expecting to only move the items on the list.  Asking to add additional items to this list on move day, could result in additional time, additional movers, additional trucks, and additional charges. To ensure no surprises on move day for you or for our move team, re-review the list and make sure everything that you need to be moved is on the list. It doesn’t matter if you think you told your Moving Consultant about something, if an item is NOT identified and included on the list, then it was not accounted for and is therefore, not part of your estimate. 

All jewelry, firearms, ammunition, prescription medication, furs, gemstones, cash, currency, bank notes, bonds, stocks, deeds, travelers’ checks, coins, family heirlooms, financial statements, wills, passports, medical records, personal documents with social security number, and high-value collections such as baseball cards MUST be removed from your house prior to Professional Movers.com service date(s). Professional Movers.com will NOT pack, move, transport, or provide storage for any of these items. Customer must transport these in their own personal vehicle and must arrange to have these items secured outside of your home or office during packing and/or moving service dates. Professional Movers.com accepts no liability for any of these items. 

Customer is responsible to have all your boxes completely sealed. This prevents items from falling out, getting damaged, or lost during handling. It also ensures boxes can be stacked safely inside the moving truck. Remember, no open top boxes can be moved or loaded on Professional Movers.com trucks.  Any open top boxes or boxes without closed lids will not be moved on move day and will be left at your origin for customer to transport in their own vehicle. Added tip, make sure you label the sides of your boxes, not the top. This will let us read your label when the boxes are stacked.

Customer is responsible to pack all lamps, lamp shades, artwork, and mirrors into boxes prior to Professional Movers.com arrival. Unless your moving estimate states in writing that Professional Movers.com is packing your lamps, lamp shades, artwork, or mirrors into boxes, it is expected that the customer is responsible to pack these items into boxes. Remember, no lamps, lamp shades, artwork, or mirrors can be loaded on Professional Movers.com trucks without being boxed.   MONEY SAVING TIP: Customer should place these items in their own vehicle and transport them to the new house.  Be sure to ask your Moving Consultant if you have any questions.

All dressers, desks, cabinets, entertainment centers, and bookshelves MUST BE COMPLETELY EMPTY prior to the arrival of Professional Movers.com on move day. Moving furniture that is full of contents will cause unnecessary stress and could cause cracking or the furniture to break apart while moving or possible drawer malfunction after moving.  Eliminating any additional weight by removing all contents before moving will make the furniture easier to maneuver and keep it at less risk of damage during moving and transportation.  In order for Professional Movers.com to move items out of and into rooms, it is possible items will be placed on their sides, slid around tight corners, turned upside down, and carried up or down flights of stairs. 

The elimination of all contents will help protect your home or office walls, floors, and doorways since the furniture is easier to move. In the event Professional Movers.com arrives on move day and any of the identified furniture has contents inside, the customer will be presented with 3 options. Option 1: The customer can empty the contents of drawers and either leave the contents behind or pack them into boxes for the movers. Option 2: The move team will remove the loaded drawers from the furniture and move the furniture without the drawers. The loaded drawers would remain at the origin or movers can place the loaded drawers in the customers vehicle. Option 3: Professional Movers.com can pack the drawers for an additional cost of packing materials and any time needed to perform packing service. Option 4: The furniture with contents can be left behind at the origin and not moved.

For vertical upright filing cabinets, the customer can leave contents in only the bottom two drawers.  All drawers above the bottom two drawers on a vertical upright filing cabinet must be emptied and packed into boxes or rental crates.  For lateral filing cabinets, the customer must empty all drawers. Per manufacturer recommendation, the structural integrity of a lateral filing cabinet is not designed to withstand movement if done with contents. 

All baby cribs, bunk beds, trampolines, exercise equipment, play structures, and swing sets must be disassembled and reassembled by the customer or third-party service hired directly by the customer. For safety and liability reasons, Professional Movers.com will NOT disassemble or assemble any of these items.

First, Professional Movers.com will NOT move any Peloton treadmill. This particular brand is excluded from types of treadmills Professional Movers.com will move. If a customer has a Peloton treadmill, the customer should hire a third party company to move the Peloton treadmill. 

For any other brand of treadmill or workout equipment, the electrical display controls and the handrail arms of treadmills must be disconnected, and any and all workout equipment must be disconnected and connected by the customer or a third-party service provider hired directly by the customer. Professional Movers.com will not take apart any workout equipment, especially any system with any cable systems. Professional Movers.com will not take apart or assemble any treadmill without a signed Release of Liability Waiver Form relieving Professional Movers.com of any liability for any internal electronic or mechanical derangement of the treadmill, before, during, or after the treadmill is moved.

All sleep number beds must be disconnected and prepped for moving. It is advised that this be completed prior to Professional Movers.com arrival. Customer should hire a 3rd party service provider who specializes in sleep number beds OR perform the disconnection and connection themselves.  If the customer would prefer Professional Movers.com to perform this service, customer would be required to sign a Release of Liability Waiver Form that releases Professional Movers.com from any and all liability or damage that could occur during the disconnection, handling, moving, transportation, and connection of customer’s Sleep Number Bed. If customer would like to have Professional Movers.com the disconnection and connection, the customer would be responsible to secure air chamber caps. These should have been provided when the bed was purchased, however additional caps can be obtained at any local sleep number store or by calling 1-800-472-7185. See below for some video instructions provided by the manufacturer:

Moving Sleep Number 360 Smart Mattress:
https://www.youtube.com/watch?v=emXRbR1bEps
Moving Sleep Number FlexFit Base:
https://www.youtube.com/watch?v=Ixv8gGzxRKQ
Moving Sleep Number 360 Smart Bed With Integrated Base:
https://www.youtube.com/watch?v=kVrivUvcwzI
Assemble Sleep Number 360 Mattress and FlexFit Base:
https://www.youtube.com/watch?v=Q48OsnMXLs0

All major appliances must be disconnected and reconnected by the customer or third-party service hired directly by the customer. For safety and liability reasons, Professional Movers.com will NOT disconnect or reconnect any gas, water, or electrical. 

Customer is responsible to disconnect and connect all cables, wires, and electrical cords, for all computers, monitors, printers, TVs, audio and video equipment, hard drives, sound system, sound bar, video gaming system. surround sound, subwoofer, receiver, Blu-ray player, cable box, Roku, apple tv, and amazon fire stick. These devices along with the cables, wires, electrical cords, and any remotes should be disconnected and packed into boxes or rental crates. Unless your moving estimate states in writing that Professional Movers.com is packing these items, it is expected that the customer is responsible to pack these items into boxes.

Per manufacturer recommendations, all front load washers require shipping bolts be reinstalled for transport of the washer. Customer is responsible to provide Professional Movers.com with the original shipping bolts or replacement shipping bolts on move day.   Professional Movers.com can provide shipping bolts at an additional charge if the customer provides advanced notice and parts are available through RepairClinic.com. Customer must provide Moving Consultant with the make and model number for the washer via email or text to 248-926-9999. 

Customer is responsible to be present on move day to provide the following:
a. Provide a loading signature on service date.
b. Provide a room-by-room walkthrough of the origin with Team Leader to make sure nothing has changed from “Inventory of Items to Be Moved” listed on the original estimate.
c. Answer any questions from the move team throughout the service date.
d. Perform a room-by-room walkthrough the origin to make sure all items are loaded BEFORE move team departs for destination.
e. Provide instructions for furniture placement at the destination address.
f. Inspect the move truck at the end of move to confirm all items have been delivered.
g. Provide unloading signature and final payment. 

In an emergency situation where a customer is unable to be present, the customer is responsible to have an authorized representative present on their behalf. Customer will need to provide a letter or text message to the Moving Consultant stating the name and contact information for the person that Customer has designated as your authorized representative. This person must have access to your home, be over the age of 18, and legally authorized to sign on behalf of the customer. 

Government regulations along with our safety cargo policy prevent Professional Movers.com from transporting live plants, aerosols, bleach, batteries, fertilizer, fire extinguisher, paints, gasoline, kerosene, matches, muriatic acid, nitric acid, nail polish, nail polish remover, pool chemicals,  charcoal, oil, oil fluid,  lighter fluid, fireworks, liquor, chemistry sets, pets, pressurized or toxic materials, scuba tanks, firearms, ammunition, propane tanks, or any other hazardous material. Professional Movers.com can transport lawn equipment that operates using gasoline and oil as long as the customer has completely drained all gasoline prior to move day.  

If you have carpeted staircase and/or carpet throughout your home, Professional Movers.com recommends that the customer secures rolls of carpet shield. This is especially important if a customer has light colored carpet and if their move is scheduled for a date that may involve inclement weather such as rain or snow. Carpet Shield is sold through Home Depot or Lowes or can be purchased directly through Professional Movers.com if it is in stock. Please let your Moving Consultant know if you would like to purchase a carpet shield in advance of your move.

Professional Movers.com requires payment on the date each day service is provided. This means if you have a pack team working on one day and a move team working on the next day, you will be expected to provide payment on completion of the pack service date and payment on completion of the move service date. Customer may provide payment in the form of a personal check, certified check, cash, or credit/ debit card. American Express is not accepted. Payment by credit card will require a 3% administration fee of the total bill.

All mattresses and box springs must be bagged prior to any mattress or box spring being moved and loaded onto the moving truck. Professional Movers.com can place mattresses and box springs into the mattress bags on move date. Customer can secure and provide their own mattress bags to Professional Movers.com or customer can purchase mattress bags directly from Professional Movers.com.

Customer to clear driveway and walkway of all snow and ice. Driveway should be treated with salt or ice melt application. All pathways from entrances from home or office to the driveway must be cleared of snow and ice with a minimum width of 36” to allow the team to carry furniture. If a customer is requesting any items from the backyard to be moved, a pathway to the area the items are located should be free of snow and all items to be moved should be cleared of snow.

If a customer is renting wardrobes for your move, the rental wardrobes will be brought out on the date of your scheduled move. Professional Movers.com will assemble and place rental wardrobes in rooms where they are needed. Customer can pack the rental wardrobes or request assistance from the move team. At the unload, Professional Movers.com will carry the loaded rental wardrobes into your new designated rooms and customer would be responsible to unpack and return the rental wardrobes on the same day. If assistance is needed to unpack the rental wardrobes, Professional Mover.com can assist.

Customer may pack bags in addition to boxes, however bags must only contain soft goods such as linens, towels, pillows, comforters, and blankets. It is recommended clothing be boxed or placed in wardrobe boxes. Bags must not include any glass, kitchenware, pots, or pans. 

Live plants can be very sensitive and asking the move team to transport them is not a good idea. The temperature changes that take place in the back of a moving truck is terrible for live plants. In addition, there is no safe way to secure a live plant in the back of a moving truck. Oftentimes, live plants can shift during transit, causing the dirt to spill out of the planter. This can be especially bad for the plant or if the dirt spills onto the rest of your furniture on the truck.  Live plants are something that a customer should plan to place in the customer’s vehicle. A customer’s car offers a more confined space that the customer can monitor during transit. In addition, a customer has the ability to better regulate the temperature inside their personal vehicle so this is better for your plants. In the event, you would like Professional Movers.com to transport any live plants for your local move, be sure to contact your moving consultant and make sure they are aware. They should be included in your move estimate. There is no liability coverage for transporting live plants or any spillage or spoilage caused during the movement or transportation of live plants. 

The best way to ensure the physical and emotional safety of your pet during the move is to secure them at a neighbor or friend’s home, or in a professional kennel. In the event a customer cannot secure someone to watch your pet on move day, do some planning in advance to create a safe space where your pet can stay during the move. Identify a room with a door that can be closed and keep your pet inside that room with the bed, plenty of food, water, and toys. Place a large sign on the outside of the door that says “Pet Inside, Do Not Open Door”. This will remind the movers to keep this door closed during the move. It will also be important to let the move team know at the beginning of the day that you have a pet and show them the room the pet is located during the move so they will have heightened awareness as they are moving. 

We recognize that the moving process fascinates children, but for their own safety, we recommend that they stay with family or friends on moving day if possible.  This will keep the kids clear and safe of our moving trucks as we back them in and out of your property. In addition, children will naturally be curious during the move, especially when they see their boxes of toys being moved. This can lead to them following the movers or asking questions. The move team will be lifting heavy furniture, carrying items up and down staircases, around corners, and coming in and out of your home regularly. As the movers are working efficiently, a curious or unaware child can get caught up in the pathway of the movers.  By coordinating your children to stay with family or friends, you will not have to worry about them accidentally finding themselves in a spot where they might get injured during the move. 

In the event you are unable to secure family or friends to watch the kids on move day or you prefer to have them present, be prepared to supervise them carefully to ensure their safety during an often-frenzied day.  Try to set-up a safe space for them where they will be out of the way of any moving. Highly recommend that they not be near any staircases or any of the high traffic areas movers will be moving. This would include the front doorways, the driveway, the front porch or anywhere heavy bulky furniture is being moved. Make sure that they are with you at all times and under your direct supervision. It will also be important to let the move team know at the beginning of the day that children are present during the move so they will have heightened awareness as they are moving