Professional Movers.com is a nationally recognized long distance senior focused moving company. We concentrate on assisting seniors and their families with the often overwhelming and traumatic issues they face while moving long distance. We do this by providing each client with one of our Certified Senior Moving Consultants to help plan, coordinate, provide pricing, and supervise all aspects of your long distance move. As your advocate, confidant, and friend, our Certified Senior Moving Consultants will cater to your every need and concern. They will provide you with caring yet affordable services, and allow you the liberty to choose what services you need. To learn more about Professional Movers.com long distance senior moving services please select from the links below:
Table of Contents
- The Long Distance Senior Move Process in Eight Phases
- Long Distance Senior Move Pricing Options
- Long Distance Senior Move Valuation Options
- Top 10 Reasons to Choose Professional Movers.com
- The New Beginnings Program
- The Quick 5 Minute Phone Estimate
The eight phases of the long distance senior move process have been created to fulfill the need for excellent communication throughout all aspects of a long distance move. Through years of successfully servicing many seniors and their families, Professional Movers.com has developed this unique move management system that is recognized throughout the industry as the best customer service program available.
Phase 1 – Your Decision to Move
There are many emotional steps involved in your decision to move, change is not something to take lightly. Your existing home may hold many memories. However, that same home may become too big and keeping up with maintenance and repairs may not be something you are willing to do. You way wish to escape to warmer climates or to enjoy your retirement or perhaps it is time to move to be closer to your grandkids. Whatever your reasoning, your decision to move is the first step in beginning the process of a long distance.
Here Are Some Questions You Might Want to Consider
- Is it time for a move?
- What will be my family’s reaction?
- Where is the best place for me to relocate?
- Do I have friends or Family that will be close to my new home?
- What is my timetable?
- What do I need to bring with me to the new location?
- How do I take inventory of possessions?
- How do I prepare for downsizing, what do I do with the excess?
- How do I make the move – packing, utilities for the old and new home, unpacking?
Phase 2 – Initial Consultation with one of our Certified Senior Moving Consultants to establish an understanding of your needs and outline our services
Once you have made the decision that you are ready to move, please give us a call at 248-926-9999. You will be assigned a Certified Senior Move Consultant to be your single point-of-contact throughout your entire move. Your Certified Senior Moving Consultant will gather all of your pertinent information as well as provide you all of their contact numbers and e-mail addresses. They will schedule you with an appointment to visit your home. There is no fee for this service. We will schedule an appointment based on your availability. We can visit in the morning, afternoon, evening, or even weekends. Depending on the size of your move and the services you have selected, we will generally recommend that you schedule your consultation 1-2 months prior to your desired move date. This will allow our Certified Senior Moving Consultants enough time to secure your move dates, assist in downsizing any excess items, and make arrangements for packing, or storage services. During this appointment, your Certified Senior Moving Consultant will perform a free, in-house, no-obligation estimate, review the move process, and provide you with an introductory packet.
When the Professional Movers.com Certified Senior Moving Consultant visits your home he will focus on the following:
- Provide Your Rights & Responsibilities Packet & the Ready to Move Packet.
- Explain how a typical long distance move is different than a local move.
- Explain valuation options for long distance moving
- Determine what help you need with your existing home to prepare for moving?
- Determine if and how much packing may be needed?
- Identify which items you may wish to downsize or give to family members?
- Identify which items you would like to move to your new home?
- Identify which items may need special services such as crating.
- Determine an estimated weight of your shipment using cubic feet estimator.
- Explain the possibility of a shuttle being needed at the load or unload location.
- Identify your desired packing, loading, and unloading dates.
The same day or one day after our Certified Senior Moving Consultant visits your home, he will provide you with a customized move plan and estimation of total moving costs. The estimate/order for service will be a very detailed document that will be easy to read. It will be typed in large font and either hand delivered, e-mailed, or faxed. The estimate / order for service will contain pricing along with the agreed pick-up and delivery spread. It will also define additional terms such as your valuation. Our Certified Senior Moving Consultant will either schedule another visit or call you on the phone to review our estimate/order for service form and see if you have any questions.
Phase 3 – The Pre-move follow-up
Once you decide to move with Professional Movers.com, your Certified Senior Move Consultant will follow-up to review your estimate / order for service and provide you a revised estimate / order for service if any changes have been discussed. At this time we will ask you to sign the “Order for Service”, this document will authorize Professional Movers.com to transport your household goods. The “Order for Service Form” is a critical document that allows your Certified Senior Moving Consultant the ability to register your shipment. This helps solidify your pack and load dates, third party service dates, delivery dates, and in some cases pricing. Once your shipment is registered and assigned to a driver, we will provide you with the phone number of the driver who is scheduled to pick-up your shipment.
24 hours prior to the scheduled pack or move date your Certified Senior Moving Consultant will call you to remind you of the crew’s expected arrival time.
Phase 4 – Preparing for the Move (Optional Services)
Sorting – We will help you organize your current home and sort your items to help determine which items to move. This can take a few hours or as long as a few days depending on how much help you need.
Downsizing – Help you determine what is needed in the new home, make arrangement for family heirlooms to be shipped to loved ones, arrange estate sales, appraisals for antiques, and make charitable contributions.
Phase 5 – Packing and Preparing Items for your Move (Optional Services)
Packing Day – Help pack your home and prepare it for moving day. We will supply a senior packing team who is experienced in packing fragile or delicate items. Our pack team will use the specialized packing materials including, boxes designed for dishes and pictures. Depending on the services you have selected and the size of your move, preparation and packing will generally begin 1-3 days prior to the scheduled move, leaving selected necessities for your use until the scheduled move date.
You pack team will document the quantity and type of boxes that they packed on your “Additional Services Requested / Performed Form”. The pack team will review the “Additional Services Requested / Performed Form” and ask for your signature. A copy of the form will be provided to you.
Phase 5 – Moving Day – Loading
Starting Weight of Moving Truck – In most cases, the Driver who will be transporting your shipment will get an empty weight or current weight of his truck prior to arriving at your home. The weight will be displayed on a weight ticket that was acquired from a certified truck scale. The empty weight or current weight ticket will be used later to help determine the weight of your shipment. At any point you may ask to see the weight ticket. In some cases, where a scale was not available, the driver may get a loaded weight first and then get an unloaded weight after the shipment is emptied out of the truck. It is also important to point out that not all shipments will require a weight ticket.
Getting the Right Movers – On moving day Professional Movers.comwill be present to supervise your entire relocation. Your moving team will be chosen based on the exact specifications of your move. Your hand picked team of movers will complement each other’s job capabilities and create a manageable, efficient and cost-effective relocation. For example, if your move requires a lot of disassembly, then we will send a mover who is experienced in providing disassembly services.
Beginning of Day – On your scheduled moving days, our movers will arrive on-time. The movers will present you with the “Bill of Lading” and review the terms of your valuation. The movers will request your signature on the valuation section of the “Bill of Lading”.
Taking Inventory – Before we begin loading your belongings into the moving truck our movers will take a detailed descriptive list of the items in your shipment and their condition. All of your items will be documented or catalogued on the “Descriptive Inventory Form”. The movers will review the “Descriptive Inventory Form” and ask for you signature. A copy of the “Descriptive Inventory Form” will be provided to you for your records.
Extraordinary Value Inventory Form – While the movers are taking an inventory they will ask you to list any items of extraordinary value. The term “Extraordinary Value Items” is applied to any of your household objects with a value greater than $100.00 per pound per article. These extraordinary value items may include vintage items, collectors’ items and/or antique items in any of the following forms: If you possess any of the extraordinary value items of a value greater than $100.00 per Lb. per object, talk to our movers and packers about it. They will complete an inventory of them and make sure you sign the High Value Inventory sheet. Should you forget, neglect or fail to fill this important document, we will only be liable for the total value of the shipment you declared and for a total of no more than $100.00 per pound per item based on the actual weight of the article. Nevertheless, have in mind that shipments under the “basic carrier liability” will not be subject to the fore mentioned loss and damage policy.
Protective Materials – Professional Movers.com prides itself on the safe and secure protection of your goods and your home. Before we begin loading your items we will pad protect your entryway doors, stair banisters, in addition to covering any walkway flooring.
Loading the Moving Truck – Once all of your items are inventoried, our movers will begin loading the truck. All of your upholstered items will be stretch wrapped and placed in premium pads. All remaining furniture items will be hand carried to the moving truck and wrapped in premium pads. Any mattresses will be placed in mattress boxes to keep them clean during transport.
Optional Cleaning Service – If your original home needs to be cleaned prior to you turning the keys over to the new owner, we can arrange to have a cleaning crew to make your home look its best.
Loaded Weight of Moving Truck – In most cases, the Driver who will be transporting your shipment will get a loaded weight for the truck once all of your items are loaded onto the moving truck. The weight will be displayed on a weight ticket that will be acquired from a certified truck scale. The loaded weight ticket will be used to help determine the actual weight of your shipment. Once the Driver has established a weight for your shipment, he will contact your Certified Senior Moving Consultant to inform him of the weight. Your Certified Senior Moving Consultant will use the weight to calculate your total charges and then contact you with the cost of your move. At any point you may ask to see the weight ticket. In some cases, where a scale was not available, the driver may get a loaded weight first and then get an unloaded weight after the shipment is emptied out of the truck. It is also important to point out that not all shipments will require a weight ticket.
Phase 6 – Your Shipment in Transit
Transit Time – This is the number of days between your load day and your unload day. At this point in the move process, your goods will already be loaded into our moving truck and the truck will be in route to your new location. Your Certified Senior Moving Consultant will be able to determine the transit time for your shipment. The exact transit time is based on the weight of your shipment and the mileage between your two locations. To learn more about your particular transit time or spread time of your shipment, contact your Certified Senior Moving Consultant.
Phase 7 – Moving Day – Unloading
Collection of Payment – Upon arriving at your new home, our movers will present you with the Bill of Lading containing the total charges for your move. Before the truck is unloaded, you must provide payment in full. Payment may be made in the form of cash, credit card, money order, traveler’s check, or certified check.
Protective Materials – Professional Movers.com prides itself on the safe and secure protection of your goods and your new home. Before we begin unloading your items, we will pad protect your entryway doors and stair banisters, in addition to covering any walkway flooring.
Unloading the Moving Truck – Our movers will provide you with the original Inventory Forms. The movers will explain that they are going to begin unloading the moving truck. If you would like, you are welcome to check each item off the inventory form as they are carried into the house. As our movers unload the truck they will place your items into your desired room locations. Any pieces of furniture that were disassembled at your loading location will be reassembled at your new home. Once everything is unloaded, we will ask you to sign the Descriptive Inventory Forms.
Unpacking – Optional Service – Our original packing team will begin unpacking boxes that our movers deliver. All items that were packed will be placed in their predetermined locations. The packers will also direct our movers where to place your furniture. Our packers can also help organize your kitchen and closets, make your bed, hang your pictures, and ensure that your cable and phone are connected. All of the empty packing materials and boxes will be removed from your new home. When our unpacking team leaves your new home, we want you to feel as if you have lived in your new home for years.
Phase 8 – Follow-up and Post Move Evaluation
We understand there are times a medical or personal situation can be the driving force of the move and time lines can be tight. We will be there every step of the way, go the extra mile, and address all the details, ensuring the transition is smooth and the new surroundings are familiar.
Post Move Evaluation – At the close of each move, you will be asked to complete an online service questionnaire, used to evaluate our workmanship. This questionnaire helps to distinguish areas of strength and weakness. This assessment is a vital tool, which allows us to listen, learn, and provide continuous improvement on our award-winning senior moving services.
The eight phases of the long distance senior move process has been created to fulfill the need for excellent communication throughout all aspects of a long distance move. We recognize each move is different and circumstances are often unique. The eight phases are not meant to act as a concrete plan of what to expect throughout your move, it is to help give you a general idea of what happens on most long distance senior relocations.
Whether your long distance senior move is large or small in scope, Professional Movers.com has three pricing options to meet your needs and fit your budget. The terms are straightforward and easy to understand. If at anytime you have questions, please feel free to contact one of our Certified Senior Moving Consultants at 248-926-9999.
We offer two types of coverage. The types of coverage are outlined in the chart below:
FULL REPLACEMENT VALUE PROTECTION PRICE
(Effective on Shipments Loading on or after January 1, 2007)
Rates are subject to change and must be confirmed with your Certified Moving Consultant
The charge for replacement coverage on shipments transported to or from Alaska will be twice the rate shown above.
When the shipper (you) declares or releases the shipment to a valuation amount that falls between those amounts shown on the chart, the charge for the next highest valuation amount applies.
The charge for a maximum valuation exceeding $250,000.00 is the applicable charge for the first $250,000.00 declared, plus the additional rate shown above per $100.00 for the amount in excess of $250,000.00.
Note: Extraordinary Value
Under the Full Replacement Value option, your mover is also permitted to limit its liability for loss or damage to articles that have extraordinary value, unless you have specifically list these articles on the “Inventory of Items Value in Excess of $100 Per Pound Per Articles” form. An article of extraordinary value is any item whose value exceeds $100 per pound. Ask your mover for a complete explanation of this limitation of liability before you move.
To receive the level of protection you desire, you must enter the amount you desire and sign the appropriate paperwork. Your Certified Senior Moving Consultant will explain where you have to sign. You will have to sign the Bill of Lading. For an example of what you must sign, below you will see a sample of a signed Bill of Lading for Limites Liability and a sample of a signed Bill of Lading for Full Replacement Value:￼
Top 10 Reasons to Choose Professional Movers.com
1. One Company, One Point of Contact Throughout the Whole Process
We assign a Certified Senior Moving Consultant (CSMC) to each long distance move. Our Certified Senior Moving Consultants have a minimum of 5 years consulting experience within the moving industry and have passed a nationally accredited industry certification examination. Your CSMC will be your personal moving expert throughout your relocation. He/She will create a customized move plan that will layout the foundation for a successful, stress free, and affordable move. At any time your CSMC will be available to answer questions, update you on the status of your move, and make sure that all the promises made during your estimate are kept on moving day.
2. Award Winning Customer Service Guaranteed
At Professional Movers, Inc. we have received numerous awards for our dedication to providing seniors and their families with outstanding customer service. Including a 2008 Customer Service Hero Award from Corp! Magazine and a featured chapter in the customer service book, “Who’s Your Gladys?” From the moment you first contact Professional Movers.com until your last piece of furniture is placed exactly where you like it, you can rest assured knowing that our representatives will work tirelessly to make sure you are completely satisfied with your entire move.
3. Wheaton Worldwide Moving Affiliation
In February 2008, Professional Movers.comcommenced a long term agency agreement with Wheaton Worldwide Moving, the 6th largest van line in the United States, with offices in or near every major market in the US. Professional Movers.comexperience in providing Michigan seniors with Long Distance relocation services combined with Wheaton’s expansive network of over 250 agents, creates a unique relocation company offering seniors a wide range of quality services at competitive rates. Professional Movers.comand Wheaton Worldwide Moving share common entrepreneurial roots and a business philosophy that places quality improvement as the highest priority. We realize a successful long distance senior move requires top quality services at both origin and destination locations. That is why all Wheaton Worldwide agents have the same stringent quality labor requirements as Professional Movers.com.
4. ProMover Accreditation & Good Housekeeping Seal for Quality Service
Through our agent affiliation with Wheaton Worldwide Moving, Professional Movers.comearned its AMSA ProMover certification. The ProMover program promotes ethical principles in the moving and storage industry and works with federal and state governments to mitigate unethical moving practices; it clearly separates professional movers from rogue operators masquerading as legitimate movers. And most importantly, this program aids consumers by providing an identifiable measure of quality while, at the same time, enhancing the moving industry by encouraging and recognizing high professional achievement. To qualify as a ProMover, movers must pass a rigorous review of professional business standards. In addition, each mover must execute a Signatory Agreement affirming that they agree to observe all FMCSA/STB consumer regulations and provide their customers with efficient, reliable goods transportation and storage, a professional level of service, and prompt complaint handling or dispute resolution (arbitration). Consumers should look for this “seal of approval” when searching for a true professional moving company. Trust nothing less! Secondly, through our affiliation with Wheaton Worldwide, Wheaton has earned the Good Housekeeping Seal for quality service since 1964.
5. Flexible Pricing Options
Whether your long distance move is large or small in scope, Professional Movers.com has three pricing options to meet your needs and fit your budget.
- Non-Binding Estimate: this provides a projected cost but allows you to add or delete the items to be moved without additional paperwork. This is the right solution when you are unsure of the items to be moved but want to at least have a reasonable projection of the cost. Final charges are determined only after the loading process has been completed.
- Option Binding Estimate: this provides a projected cost that will not increase but may decrease if the weight and services provided are less than anticipated. This option is useful when you have a lump sum allocated to pay for the move and don’t want the final move cost to exceed it.
- Binding Estimate: this quote locks in your move cost and will neither increase nor decrease based on the agreed upon services. This is popular with those that like the idea of price certainty.
6. Positive Impact on Michigan Community
Our world headquarters is based right here in Michigan. Our employees are Michigan residents and a majority of our truck fleet consists of American-made nameplates like GMC, Kentucky Trailer, and Ford. We take great measures to go out of our way to spend our dollars with local Michigan based companies. After all, we know how important it is to help support the local economy and people who use our services. So when you hire Professional Movers.com you can rest easy knowing that you too are helping keep Michigan families working, and you too are doing your part to stimulate the local economy by hiring a local moving company who will pay it forward and spend their money here in Michigan.
7. Moving Industry’s Most Accurate Estimates
At Professional Movers.com all of our Certified Senior Moving Consultants utilize the most advanced electronic handheld technology to provide accurate same day or next day pricing. Our Certified Senior Moving Consultants use handheld estimation software to record your important move information such as address locations, contact information, and desired move dates. It also surveys your home and helps take a room by room inventory of your items, helping to calculate a total estimated weight of your shipment. In addition, the handheld enables our Certified Senior Moving Consultants the ability to make special notes regarding your shipment. For example, if you are concerned about a particular vase, our consultants will make a note on the estimate to make sure the movers crate or box the vase. On the same day our consultants visit your home, we are able to print a neat and easy-to-read survey and estimate that will provide you with the total weight of your goods, a list of the items you want to move, the number of boxes you will have, and a total estimated price. We have found that by utilizing new technology we have eliminated math errors, provided more precise costs, and have simplified the move process for our customers.
8. On time Pick-up and Delivery Dates Guaranteed
Professional Movers.comis proud to offer our long distance clients with guaranteed pick-up and delivery dates through our Wheaton Worldwide Guaranteed Service Program. For more than six decades, Wheaton has earned the reputation for exceeding customer’s pick-up and delivery expectations. That is why, as part of this exclusive program, Wheaton will reimburse you $500 for each day your pickup or delivery is late, up to your total transportation cost. And in the unlikely event that you must file a claim, Wheaton guarantees to resolve it promptly. As an additional feature to this program, Wheaton will pay you $25 each day the claim is delayed past 30 days of the receipt of your claim form, up to $250. Please Note, we offer this program not because we feel that we have to. We offer this program because we are so confident in our ability to keep our promises. To see if your shipment would qualify for the Wheaton Worldwide Guaranteed Service Program, check with your Certified Senior Moving Consultant.
9. Next Day Delivery Service for 500 Miles or Less
If you are moving 500 miles or less, Professional Movers.com can offer you next day delivery at no extra cost. That is right, we will treat your long distance move just like we would a local move. Professional Movers.com will load your items and deliver them to your new address the same day or the day following loading. You will have EXCLUSIVE use of our truck, meaning that your furniture will be at your new location faster than many other movers that split loads. In addition, the same movers that load your items onto the truck at the old residence will be delivering and unloading your items at your new residence.
10. Great Financial Stability Reduces Any Risk to You or Your Family
Professional Movers.com,along with Wheaton Worldwide Moving, has demonstrated a combined 94 years of financial stability. This is reflective of our investment in our trucks, our moving equipment, our warehouse, and our history of carrying no long term debt. When you entrust valuable items to any moving company, it involves a certain level of risk. Items can be lost or damaged during the move that can result in lost time as you wait for repairs or replacement of the items.
Working with Professional Movers.com, a company that is proven to be financially strong, reduces the risk to you. Not only can you feel confident that you will be taken care of if there is a problem, but our history of financially sound organization enables us an opportunity to invest and implement new technological advances that will allow continuous improvement of the level of service and help to drive a reduction in our costs. Specifically, our financial strength has enabled us to invest in specific moving equipment such as — handheld electronic estimation devices, dollies, custom boxes, panel carts, safe movers, lift gate trailers and climate-controlled storage. The new found efficiencies allow us to pass a greater savings on to you.
Wheaton is an ESOP company, which means that all Wheaton associates are owners of the company. All dispatchers, planners, customer service representatives, salespeople, auditors and claims adjustors at Wheaton have a vested interest in the well-being of the company because they are all owners. This is one of the reasons Wheaton is financially stable with no long-term debt. The profits are reinvested into the company to purchase trucks, improve training programs and continually enhance our technology to better serve our customers.
At age 50 and above, many of us begin planning changes in our lives. These might include a lifestyle change and even possibly, a move to a new home in another part of the country. These transformations are truly a “new beginning” and that’s why Professional Movers.comand Wheaton World Wide Moving are proud to offer you the New Beginnings Program.
New Beginnings Benefits & Guarantees.
- Guaranteed on-time pick-up and delivery. If a pick-up or delivery is late or delayed, Wheaton will pay up to $150 per day for each late day, up to the amount of the transportation charge.
- Guaranteed price. Our quoted price for the services requested and items to be moved won’t vary – even if the estimated weight of your shipment differs from the actual weight (per our Binding Estimate Price tariff item).
- Guaranteed claim settlement within 30 days of receiving your claim form. In the unlikely event that you must file a claim, Wheaton will resolve it promptly. In fact, we will pay you $25 per day, for every day the claim is delayed past 30 days, up to $250.
- $50 off Replacement Value Protection Coverage. We provide a price reduction for full coverage protection which provides for replacement or full repair of any items damaged in transit.
- 10% – 30% discount on a hotel room with over 5,000 locations worldwide. Whether you need a place to stay before, during or after your move, call 1-800-4-CHOICE and ask for the Wheaton Discount #00800933* on a room at Choice Hotels (Sleep, Comfort, Quality, Clarion, Rodeway, EconoLodge and MainStay Suites). Call or visit www.choicehotels.com for other hotel complimentary services.
- 5% – 10% discount for Hertz Car Rentals. Take advantage of the Wheaton Discount when you rent from Hertz (CDP number 1511636). 5% discount on U.S. leisure rates, 10% discount on Canadian leisure rates, 5% discount on Hertz Affordable rates in Europe, Latin America, Mexico and the Caribbean. 24-hour Emergency Roadside Assistance also available. For reservations, visit Hertz at www.hertz.com or call Hertz directly at 1-800-654-3131.￼
To learn more about the New Beginnings Program, contact our Certified Senior Moving Consultants. The benefits and guarantees of the New Beginnings Program apply only to interstate moves and must be sold and registered as a New Beginnings order. As a regulated household goods moving company, full rules and regulations are contained in the Household Goods Tariff. *Guests 60+ can save 20% – 30% with advance reservations, and all travelers 50+ can receive a 10% discount (no advance reservations required). Discounts based on availability at participating hotels. Cannot be combined with other offers or discounts.
Do you just want a quick price over the phone to see what your long distance senior move may cost? Use the chart below to get an idea of your weight might be. Averages and approximates only. All numbers below are approximate; individual circumstances will vary.
Estimated Weight for Long Distance Senior Moves
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Please Note: For an exact weight of your items, you will need to set-up an appointment with one of our Certified Senior Moving Consultants.
Once you have used the chart to determine a rough estimate of what your items may weigh, contact our office at 248-926-999 and ask to speak to one of our Certified Senior Moving Consultants. Our Certified Senior Moving Consultant will ask you for your estimated weight and the zip codes. Within minutes, he will provide you with a rough estimate of what your long distance move may cost.
The next step that we recommend is for you to schedule an appointment to have our Certified Senior Moving Consultant visit your home to provide you with a more thorough analysis of your moving costs. Our Certified Senior Moving Consultant will schedule an appointment at your convenience. He will provide you an electronic itemized list of your contents along with an accurate weight of your items and a price for the total cost of your long distance move.
Call Today to Receive a Free Moving Estimate
Our Professional Moving Consultants are on-hand 24-hours a day and ready to answer any of your moving questions. In addition, the Professional Moving Consultant you work with will be there the day of your move to ensure a smooth seamless transition of your household goods.
Just give us a call today at 248-926-9999 and schedule an appointment to have one of our Certified Senior Moving Consultants provide you with a FREE LONG DISTANCE SENIOR MOVING ESTIMATE.