Local Moving Services
94% of People Who Hired Professional Movers
Say It Was Worth the Money
*Research conducted by Onepoll 2021
Schedule A FREE EstimateLocal Moving Services in Southeast Michigan
Professional Movers.com is a family-owned, neighborhood moving company who has been providing local moving services in Michigan throughout Detroit and the surrounding suburbs since 1978. If you have grown up here in Motown, you’ve probably seen our iconic white and black Professional Movers trucks driving down Woodward Avenue or participating in your community’s Memorial Day Parade. Or perhaps you heard great things about our local moving services from your realtor or a family member we have moved. Or maybe you actually witnessed our highly trained and background checked movers professionally carrying furniture and boxes into your neighbor’s house.
Local moving is what we do, it’s our specialty, our strength. It really is our claim to fame in the communities we serve and has led to us being voted “Best Moving Service” in “The Oakland Press” and again in “The Detroit Free Press” for multiple years.
Professional Movers.com currently operates 3 separate offices throughout Metro Detroit, including our headquarters and storage warehouse in Walled Lake, our downtown Detroit office, and our newest office in Rochester, Michigan on the Campus of Oakland University. Our multiple locations means our local movers can easily serve all of Southeast Michigan, including the suburbs of and surrounding communities of Ann Arbor, Bloomfield Hills, Brighton, Canton, Detroit, Farmington Hills, Highland, Livonia, Milford, Northville, Plymouth, Rochester Hills, Royal Oak, Southfield, South Lyon, Utica, West Bloomfield, and Ypsilanti.
What Is a Local Move?
A local move is when a customer needs to move their household items within the state of Michigan and the distance between their current home and their new home is less than 40 miles. Some examples of a local move here in Southeast Michigan would be if you wanted us to move your items from a home in Northville to a home in Novi or if you wanted us to move your furniture from a home in Birmingham, MI to a home in Rochester, MI.
Although a local move is considered just a short distance (under 40 miles), it requires the same amount of thoughtfulness and thorough detailed planning as a long-distance move across the country to ensure an organized and stress-free experience. That’s where our Moving Consultants shine. They are experts in planning all aspects of a local move. They are great at advising you of all the things you will need to consider. They will coordinate a time to visit your home in person or through a virtual video call to answer all of your questions, offer cost saving tips, and build you the most well thought local move plan.
Professional Movers.com Specializes in Local Moving Services
The fact is, there are many movers here in Michigan, but not many moving companies that do local moving really well. At Professional Movers.com we have spent the last 42 year building a reputation as the best local moving company in Detroit. We do it all, we can even help make packing your entire home simple by renting you our reusable plastic moving boxes. Or if you want a full-service experience, our trained pack team can pack your entire home for you. We take incredible pride in our ability to deliver a great move experience and we have the awards and accolades to prove it with hundreds of positive reviews and setting the record for being voted “Best Moving Service” for 9 consecutive years by Readers of the Oakland Press.
Local moving is by far our most requested service by our customers. So much so it’s not uncommon for our moving services to be completely booked weeks and even months in advance during the peak summer months. Good thing for you, as demand for our services continues to grow each year, we too are investing in our growth and are doing everything we can to hire, train, and accommodate as many customers as possible, but we will never book a move at the expense of quality or at the expense of our reputation. If we schedule your move, it’s because we have confidence we can provide you with a great team and deliver the quality service we are known for.
All our movers are actual employees of our company. They are local guys who have a vested interest in making sure you have a positive moving experience, because after all, our movers live and work in the same communities we are move you to, and we know that if we do a good job, you will more than likely recommend our moving services to someone else.
Why Professional Movers.com Are the Best Local Movers
Selecting Professional Movers.com as your local mover comes with benefits. It’s in our people, our attention to the details, and our culture that really differentiate what you will experience with us versus every other moving company in Michigan. We consider the many details our secret sauce to a great move experience. Should we be worried that we post our secrets here on the internet for all of our competition to read and just duplicate? Naw, we are leaders in this industry and here to set the standard that all customers should come to expect when they hire a professional moving company. In our thought, a rising tide lifts all boats, meaning the idea of an improved competition will benefit all customers and will ultimately lead to a better Moving Industry.
Exceptional Customer Service is Guaranteed
The late Theodore Roosevelt coined a great saying, “People don’t care how much you know until they know how much you care”. At Professional Movers.com we believe it is important to “wow” every customer, every chance we get. We show how much we care through our actions and by listening to our customers. It is what has earned us thousands of repeat customers who continue to refer to us and how we have received numerous customer service awards. We want you to be so happy with your experience with Professional Movers.com that we put a personal guarantee on every move. If at any time we have not lived up to your expectations, you have an open line of communication right to Andrew Androff, the Co-Owner of Professional Movers.com.
Our Co-Owner, Andrew Androff, has been a career long customer advocate in the moving industry helping foster, develop, and prompt the highest standards of conduct and service to the public. Andrew and the entire team at Professional Movers.com set the absolute highest standards for customer service. Including recognition in 2008 for Customer Service Hero Award from Corp! Magazine, earning the Ester Shapirio Voice of the Customer Award in 2019 from the Society of Consumer Affairs Professionals, and most recently, being elected by his industry peers as the President of the Michigan Movers Association in 2020. Our local family-owned moving company was even featured in the National best-selling customer service book, “Who’s Your Gladys?” for our compassionate customer service practices.
From the moment you first contact Professional Movers.com to talk with our Moving Consultant, until your last piece of furniture is placed exactly where you like it, you can rest assured knowing that our talented and kind movers will work tirelessly to make sure you are completely satisfied with your entire move.
Accurate and Transparent Estimate Every Time Through in Person Visit or Virtual Video Call
Unlike big corporate franchise moving companies or other local movers who give you a quick, sight-unseen ballpark guess over the phone, Professional Movers.com will always take the time to see you in person or over video to learn the full details so we can provide you with an accurate estimate in writing. We will join you to physically go room by room to see exactly what you need moved, answer your questions about your move, and create a list of the items to be moved. That list of the items to be moved will be provided back to you in a clean, typed format that will detail each room and what needs to be moved from each room. This will give you a chance to confirm that nothing was missed and your moving estimate based on the actual items you want moved.
Unfortunately, in the moving industry, most movers, even large corporate franchises, only use phone calls to provide a “guesstimate and surcharge pricing model”. You should always be weary of a moving company if they are satisfied booking your local move with just a quick five-minute phone call.
You are moving local, meaning close, sometimes only a few neighborhoods away. A good local mover should have an office close to you and should want to see you. They should easily be able to make time to visit you in person or over video. After all, it’s in both of your best interests to see each other in person to ensure good communication and proper planning so in the end you are provided an accurate estimate. A list of items to be moved that is collected over the phone will never tell the moving company the full story and more often than not, will leave you extremely frustrated on move day when the same mover that gave you a phone guesstimate arrives unprepared and then tries to add a bunch of surcharges they never mentioned over the phone.
By seeing everything in person or over video, Professional Movers.com can see what might need to be disassembled or requires special planning. In person or over video we can actually look to see what tools will be needed. We will also learn about all of the site conditions that will impact the move. Important information such as how close we can park the moving truck or how wide your staircase can only be properly reviewed in person on over video when we meet.
We will always make time to see you in person or over video so we can make sure you receive an accurate, transparent, easy to read estimate in writing with absolutely no surprises.
Knowledgeable Moving Consultants Assigned to Every Local Move
We assign a Certified Moving Consultant (CMC) to each local move. They are your personal, experienced Move Manager who will manage your move from start to finish. Our Certified Moving Consultants all began their careers here at Professional Movers.com working as movers. They have a minimum of 5 years’ experience moving our customers before they transition the role of Moving Consultant, helping build move plans and provide pricing. This means that when they perform your pre-move survey, they are looking at your move through the lens of an actual mover. They know how to spot potential problems before they ever become a problem because they have had the experience of personally performing over a thousand successful moves.
As an added layer of industry education, our Moving Consultants have all passed a nationally accredited industry certification examination to earn the title of Certified Moving Consultant or “CMC”. The “CMC” credential ensures rigorous training from the American Trucking Association Moving & Storage Conference on key elements of providing a moving estimate, including: customer service, how to accurately estimate the costs of the move, and covering all the available options that should be explained to every customer regarding their move. In addition, they take an oath to adhere to the ethical conduct and professional standards of the sales force for the Household Goods Moving & Storage Industry. This means you can be assured our Moving Consultants are knowledgeable sales consultants, committed to providing excellent and fair service.
Your CMC will be your personal advocate to ensure quality move experience and answer all your questions along the way. They will take time to get to know you and the unique challenges regarding your move. They will listen to your biggest concerns, share how we have handled similar situations in the past, and create a plan to help calm your fears and bring organization to your move. The move plan will be cost effective and any promises made, will be shared with the move team in advance of them arriving at your house. And when you need to get in touch with Professional Movers.com, you will have your Moving Consultant’s direct number to call or text, saving you time and giving you the VIP treatment you deserve.
Specialized Movers Assigned to Your Move Based on the Special Needs of Your Particular Move
The moving team that will be assigned to your move will be hand selected by our Scheduling and Operations Department. Before any team member is assigned, the Scheduling and Operations Department will have already taken the time to have read and reviewed your entire estimate. They will have looked at your list of items to be moved to see any troublesome items or anything that will require special planning. They will also have had a separate conversation with your Moving Consultant so they can be completely informed on all of the promises and plans that your Moving Consultant has prepared for your unique situation. This allows our Scheduling and Operations Department to become perfect matchmakers, choosing the right movers with the right skill-set for your move.
Your selected team of movers assigned to your move will possess the exact skills needed to maximize the likelihood of a successful move experience. If you have lots of bedroom furniture that will need to be disconnected, you will have a mover skilled in disassembly and knowledge with operating tools. If you have lots of glassware and fragile collectibles, you will have a packer assigned who specializes in carefully wrapping glassware. If you have a baby grand piano, you will have a mover knowledgeable with the disassembly process and operation of the piano board.
The point is, Professional Movers.com places an incredible amount of pre-move planning and thoughts into the tiny details just to make sure the team assigned to your move will have the capabilities needed to complement the scope of your move. This lets us deliver the organized and cost-effective relocation that our Moving Consultants discussed during your estimate.
Team Leaders Assigned on Every Local Move
Just how Professional Movers.com takes the time to make sure the movers assigned to your project are the perfect fit for the needs of your project, our Scheduling and Operations team will assign the perfect Team Leader to your local move. The Team Leader is a working supervisor who is the mover in charge of the move team on move day. Every single local move is assigned a Team Leader. All of our Team leaders have worked a minimum of 200 local jobs before attaining the title and responsibilities of the Team Leader position.
The Team Leader is absolutely essential to the success of your move. The reality is no move is problem free, there will always be changes and unforeseen challenges that will arise on move day. It is the Team Leader who is working the frontlines helping manage the problems and working with you, the move team, and your Moving consultant to problem solve and keep everything on track. The Team Leader is the Quarterback, the Captain, and your Five Star General to keep your patience calm, the move team morale high, motivated, and focused on delivering a great move experience.
The most important responsibility of the Team Leader is to make sure all of the promises made by the Moving Consultant during your estimate are delivered on move day. Prior to the arrival of your move team on move day, the Team Leader will have had a meeting with your Moving Consultant to review your entire move plan. When he arrives on move day, he will know the details of your move and will be onsite helping move furniture while directing and delegating responsibilities to the moving team to assure total accountability.
On the morning of your move day, you can expect the Team Leader to send you a text when in route to your house to communicate that he and the team are on their way. Upon arrival, you can expect the Team Leader to introduce you to the entire move team and ask you to perform a pre-move walkthrough of your current space. This will give him a chance to review the project himself, compare everything to the original estimate, and make sure that nothing has changed. During this time, he will be listening to you while delegating his move team to focus on particular activities as they get started.
Some of the key responsibilities that your Team Leader will manage on move day include:
- Read the estimate, talk to the Moving Consultant to understand the scope of the move
- Provide text communication with Customer and Moving Consultant to inform when move team is in route
- Driving the moving truck in a safe and efficient manner to arrive within the promised arrival window or notify customer of any unforeseen delays preventing arrival within the provided window
- Parking the moving truck at origin in the safest and most efficient position for loading
- Introducing move team and performing walkthrough of move
- If any inconsistencies in estimate and walkthrough, inform the customer and Moving Consultant to game plan solutions
- Collect customer loading signature at start of job
- Protecting the house and furniture for moving with protective materials
- Loading and securing customers items inside the moving truck
- Delegating specific jobs to the move team throughout the day
- Ensuring the correct items are loaded onto the truck in correct sequence
- Special care for any flagged or specialty items
- Perform final walk-through with customer at origin to make sure everything was loaded and nothing was missed
- Verify destination address to make sure address listed on Bill of lading is correct
- Drive the moving truck to the new house using the most efficient and available truck route
- Park the truck in most efficient and safest position for unloading
- Protect the destination with protective materials in preparation for unloading
- Ensure any furniture that was disassembled by the move team gets assembled (unless the customer asks for items to not be assembled. Separately, assembly excludes cribs, bunk beds, swing sets, and trampolines)
- Perform final walk-through with customer at destination to make sure everything was unloaded from the moving truck and positioned into the customers preferred locations inside each room
- Document any damages and notify Moving Consultant
- Collect final signatures and payment
At Professional Movers.com our Team Leaders understand we are here to provide a professional service. The kind of service that is more than what other typical movers provide. They want that experience to be one that will leave you a raving fan of Professional Movers.com and worthy of you recommending our local moving services. We have incentivized our Team Members compensation plan for a portion of their earnings to be gained through bonuses for outstanding performance and great customer experience. They are culturally aligned with our mission to do things so positively different that they forever alter your expectations of a professional moving company.
Protection For Your Home on Every Local Move
Included on every local move at no additional cost is the Professional movers.com Home Protection Kit. Our home protection kit is unique in the industry and is a carefully curated bag of special protective supplies designed to protect your house. After more than 42 years of providing successful local moves, we are easily able to identify the most vulnerable parts of your house that are at risk for damage while moving throughout your home. Our team has assembled an entire bag of protective materials specially designed to protect these areas. At the beginning of every move and before anything is moved out of or into the house, our move team will install our protective materials.
A full door pad with our signature trademarked “Relax, I’m a Professional” tagline and logo will be placed over your front door. This premium quilted door pad is designed to cover one of the most exposed and high traffic areas of your home. After all, over 95% of items being moved into and out of most homes passes through a front doorway. Most front doors are designed to keep your home secure when closed, but during moving, your front door is an open target subject to getting dinged and scratched by furniture carried through the doorway. This is especially common for a leg of a sofa, a handle on an appliance, or a knob on a dresser to brush against a door and inflict a scratch or a mark. However, with the door pad in place, an accidental bump against the door will keep your front door protected during the move.
As an added protection for your doorway area, Professional Movers.com will install a spring-loaded jam protector on the frame of your door. This gives the entire entryway area of your doorway complete protection. We also have a very similar type of protective sleeve that uses Velcro instead of springs that we will place on the banisters of staircases.
The next key area of your home that our protection kit will safeguard is your floor. As you enter your home, your floor is often the first impression of your new space, that is why we work hard to keep it protected during the move. Our move team will roll out our special black neoprene floor runners across the high traffic areas near your front door. Our neoprene floor runners are made of a lightweight, reusable, and cushy material that is similar to what divers wear in the water. It lays flat to cover and protect hardwood, tile, linoleum, laminate, while creating a slip-proof surface for walking. It provides the perfect floor coverage for our dollies and foot traffic as we move items into and out of your home.
We typically stock about three 15-to-20-foot rolls of neoprene floor runners per home protection kit. In circumstances where additional flooring needs to be covered, our team can provide, just make sure to ask your Moving Consultant. In addition to neoprene floor runners, Professional Movers.com can provide carpet shield to provide protection of your carpeted areas. Carpet Shield is not stocked inside the Home Protection Kit and is therefore an additional charge so be sure to ask your Moving Consultant if you would like our team to supply on moving day.
Carpet shield has a light adhesive designed to adhere to the carpet and lay flat. This product is ideal for stair cases and recommended with any light-colored carpet or carpeted areas that will experience a high amount of traffic on move day. It is also highly recommended if you are moving during winter months or seasons where rain, snow, or wet ground could be tracked onto the carpet. Carpet Shield is a common product stocked at all Lowes, Home Depots, or neighborhood hardware store. If a customer has Carpet Shield, our move team will be happy to roll and place it on your carpet.
Comfort In Knowing You Hired a Local Mover Who is Licensed and Insured
Being licensed and insured is what you might think is the most basic of things a moving company should have in place if they are advertising and selling local moving services in Michigan. Unfortunately, this is not always the case and all too often, we hear the horror stories of people not discovering that the company they hired to move their stuff to their new home is not insured until it’s too late and there is a problem. By problem, we mean, a REALLY BIG PROBLEM. Like, what happens if the company you hired doesn’t have their general liability coverage in place and while transporting your items inside their moving truck, they get into an accident? Or what happens if one of their movers is working inside your home and they slip and fall and hurt themselves? Well, in short, you put yourself at a major risk for a serious financial loss when you hire a moving company who is not insured.
At Professional Movers.com we are LICENSED and INSURED. We are long-standing members of the Michigan Movers Association, which is our state association for licensed movers who operate in the State of Michigan. In fact, our Co-Owner is even the Immediate Past President and continues to sit on the board to help shape policies to promote the highest standards in the moving industry. In terms of insurance, Professional Movers.com carries General Liability coverage as well as Workers Compensation and we are happy to provide proof of coverage at any time for your review.
Leading the Local Moving Industry Through Innovation and Technology
At Professional Movers.com we are obsessed with finding better ways to provide local moving services. For 42+ years we have thrived with our forward-thinking approach to make things easier, more affordable, and more organized for our customers. In 2017, we became the first and only local moving company in Michigan to offer our customers the option to rent plastic moving boxes to pack and move their home. This has helped simplify the move experience, while helping save customers a ton of time and money.
Our reusable crates or Rental Crates as we call them are crush resistant. This means they are a much stronger alternative to the traditional cardboard box that often gets crushed or damaged when stacked during a move. Not our Rental Crates, they can be stacked as high as the ceiling of the truck, keeping everything packed inside each plastic box completely safe. Plus, the Rental Crates require NO ASSEMBLY and NO TAPE, helping reduce overall packing time in half. You read that right, when you use plastic moving boxes instead of traditional cardboard boxes, you can pack your entire house in half the amount of time. And don’t worry about going to the store to buy cardboard boxes anymore, because we will deliver our Rental Crates right to your house. Our Moving Consultants will even help you figure out how many boxes you need so you don’t have to worry about not ordering enough or ordering too many.
Incredibly simple, so simple many customers like to rent and pack the Rental Crates themselves. And some customers actually rent the plastic moving boxes and move themselves. That is not a problem, we designed the crates to not be exclusive for only customers who hire our moving services. We want to make your life easier and are here to provide as much or as little service as you like. However, we still provide professional packers to pack them and a team of professional movers to move them if you are looking for a full-service experience.
After your move, we will pick the Rental Crates up from your new home when you are done. You will no longer need to lug a bunch of old cardboard boxes to the curb on garbage day. Better for the environment and better for your time and wallet.
To us, we get great enjoyment from the never-ending quest to make communicating, planning, estimating, and scheduling easy and stress-free. We constantly work process improvement by implementing innovative applications and technology. In 2020, during the height of the COVID pandemic, Professional Movers.com were among the first moving companies in the United States to implement the use of virtual video technology to allow you the comfort of distanced, but accurate estimation experience.
So instead of scheduling a visitation date in the future for an in-person estimate, we can cut your wait time out completely and our Moving Consultants can perform a same day or next day virtual estimate. Through the use of technology like Zoom or FaceTime, we can provide you pricing faster, allowing you a better opportunity to get your move scheduled for the move date you are targeting.
In 2021, Professional Movers.com introduced a companywide text communication platform for easy communication between our customers and our team members. We updated our headquarters office line to be a textable line. By texting 248-926-9999 our customers now have a seamless communication outlet that they can use from start to finish to ask questions, schedule estimates, and receive updates regarding any scheduled services. The text line is monitored by our Operations Manager and Moving Consultants for quick and immediate communication. In addition, on your scheduled move day, the text line will become assigned to your Team Leader so customers can receive updates on arrival time for the move team and any needed updates throughout the day. At the end of the move, the customer can even provide feedback on our services using the same line.
In 2022, Professional Movers.com implemented a new Customer Relationship Management software to help improve process flow for our customers. The new system now allows our local move customers the ability to e-sign estimates, inventories, and move documents using their smartphone. In addition, it introduced the ability for customers to provide payment using certain credit cards.
We know the most important ingredient to a great move are the actual movers themselves. This is why we hire and train the very best Moving Consultants, Team Leaders, and Movers. The next most important part is making sure that working with our company to schedule services and receive communication is simple. We are extremely proud to have developed innovative processes to make your life easier. Just another of the many ways we do things positively different from all the other moving companies.
A Positive Impact on Our Local Community
Professional Movers.com is a family-owned local moving company with world headquarters based right here in Michigan. We are not some huge national moving chain, franchise, or publicly traded corporate bureaucracy where you or our team members are just a number. Our employees are Michigan residents who live in the same neighborhoods we service. When you spend money with our local small business, most of your money stays right here in your community. In a report from Local First’s 2008 Local Works study by Civic Economics, every $100 you spend with a local business like Professional Movers.com, $68 of those dollars stays in the local community to pay wages where those wages go on to be spent right here in Michigan. As a comparison, when you don’t buy from a local business and hire a big national chain brand, only $43 stays in your local community.
By spending your money on a local business like Professional Movers.com, your money goes toward helping pay local taxes for things like Walled Lake schools, Walled Lake police, and Walled Lake fire and spread throughout other local communities in Michigan through our employees’ wages. Plus, your money helps our family business reinvest our profits into local supplies and other local companies that help us run and grow our business. For example, a majority of our truck fleet consists of Detroit-made name plates like Ford and GMC because we believe in the importance of patronizing other hometown businesses that are staples to our local community and economy.
Even more impactful, when you spend your money with a local company like Professional Movers.com, it enables us to give back locally ourselves through community partnerships, donations, and investments.
When the Flint Water Crisis happened, Professional Movers.com converted our Walled Lake Storage Warehouse into a community water collection center, helping collect and deliver over 45,000lbs of water to the Flint Community. When the Farmington Area Goodfellas were looking for a way pick-up over 2 truckloads of donated canned goods throughout the Farmington Public Schools District, Professional Movers.com provided movers and trucks to handle all of the pick-ups for the Farmington community. Or when Royal Oak Arts Commission were looking to create a community art project by placing artfully painted pianos on the streets of downtown Royal Oak, Professional Movers.com stepped up to help source and collect pianos for the Royal Oak community. For more information on Professional Movers.com Community Involvement through the years, visit here.
We have many more great examples of us making donations to Michigan based charities and spending our dollars with local Michigan based companies. After all, we know how important it is to help support the local economy and people who use our services. So, when you hire Professional Movers.com you can rest easy knowing that you too are helping keep Michigan families working, and you too are doing your part to stimulate the local economy by hiring a local moving company who will pay it forward and spend their money here in Michigan.
Same Movers to Load and Unload for A Seamless Experience on Every Local Move
Professional movers.com recognizes the importance of a seamless move experience. A well-planned move, executed as promised, with the least amount of disruption will help calm any kind of anxiety typically brought on from moving. There are many ways Professional Movers.com helps make things organized and smooth. It begins with our Moving Consultant helping identify what unique services you need and continues with our Operations and Scheduling Team hand picking the best team based on their skills and your needs.
Once your team is assigned, our Operations and Scheduling Team keeps the same team assigned to your move throughout your project. Whether your local move is a one-day project or very large multi-day project, the same movers that load your goods at your place of origin will be the same move team that unload your goods at your new destination. Even if packing is part of your move plan, you will find some of the same pack team, assigned as part of the move team on move day. This continuation of providing the same resources helps provide a seamless service and fosters a better relationship between you, the Team Leader, and the movers. It means less opportunity for things to get lost in communication and provides you with the satisfaction of complete accountability throughout your move.
The Cleanest Moving Trucks
At Professional Movers.com CLEAN and dependable moving trucks are a significant part of our commitment to you. We think of the smallest details that other movers often overlook and cut corners until it’s too late for you and their dirty truck with dust or worse yet bed bugs, ruins your entire move experience. We have a cleaning policy in place and a Bed Bug prevention policy in place to protect you and your possessions.
You are trusting us to place your life’s possessions inside our trucks, we do not take that responsibility lightly. It is our job as professionals to honor your trust by ensuring that you will always be provided a CLEAN moving truck on your local move. You can especially be comforted to know that there will never be any Bed Bugs in our truck when Professional Movers.com arrives at your home.
The mattresses you and your family lay your heads to sleep on each night are going to be placed inside the back of our moving truck. Before they are placed on our trucks, all your mattresses will be placed in mattress bags. You can supply your own mattress bags to our move team or we can provide them to you for a modest charge. This will ensure that before your mattresses leave your home, they will be preserved in the same condition that they were prior to the move.
The living room furniture that you invite your friends and family to sit on and share your company at holiday and family gatherings will go inside our moving trucks. You can expect it to be carefully hand carried to the moving truck where it will be wrapped inside our truck using premium moving pads. If you have light colored upholstery, you can expect the furniture to be stretch-wrapped inside the home to keep it clean.
To ensure total accountability, each of our moving trucks is assigned to a specific Team Leader who is responsible for the overall cleanliness and regular inspection of their moving truck. The Team Leader only drives their assigned truck (unless their truck is out of service for maintenance). By assigning a specific truck to a specific Team Leader, he as the driver of that vehicle takes great pride in maintaining his truck and what goes on and off his truck.
Our Team Leaders understand that their truck is a direct reflection of them and their personal approach to service. From keeping the pads folded and equipment well stocked to ensuring that the floor of the box is swept and clean of debris, they take a personal interest in making sure their truck is looking its best as it arrives at your house. We have also instilled additional incentives for our Team Leaders through monthly bonus opportunities for maintaining a clean truck. This means they spot check jobs for bed bugs, oils, or any kind of hazardous materials and they do not allow them on our truck.
As an added layer of inspection our Operations Manager provides an even deeper daily inspection in the mornings and late afternoons on each truck. Each day starts at 6:00am at our Walled Lake Storage Warehouse where trucks are prepped and prepared with all of the moving supplies needed for the assigned jobs that day. Before moving supplies for the day are loaded onto the moving truck, the Operations Manager Inspects the truck to make sure nothing from the previous customer’s move the day before was accidentally left inside the truck. The Operations Manger is also checking the quantity of moving equipment to make sure everything that was loaded the day before has been returned. Then finally, the overall cleanliness of the truck is thoroughly vetted, including a close look at flooring, corners of the truck, and edges of the pads. This inspection is key to make sure that there are NO BED BUGS.
Professional Movers.com has a very strict policy when it comes to BED BUGS. We will NOT book or schedule any move where BED BUGS are discovered or disclosed at time of estimate. In the event a job is booked and BED BUGS are discovered on move day during the shifting of furniture, the customer will immediately be notified and all moving will stop. Professional Movers.com will stop services to protect our move team and our future customers who use our trucks. Any items already loaded onto the moving truck will be immediately unloaded off the moving truck at the current location and all packing or moving will stop. The customer would be responsible to provide payment for any time and materials used prior to the discovery of bed bugs. This will include purchase of the moving pads inside the truck and/or any cost associated with having the interior professionally treated to remediate BED BUGS from the moving truck.
As for the outside of our moving truck, we care equally about the presentation of the exterior. After all, our trucks are driving billboards that offer the public the very first impression of what it would be like working with our company. A clean and well-maintained truck that you are not embarrassed to have parked in front of your new home is what you can expect. Every 7 days we have our trucks professionally hydro washed by a third part company that specializes in truck washing. As in everything we do, it’s the small details that add up to big differences between Professional Movers.com and everybody else.
If you are exploring your options on which moving company you will hire for your local move, don’t underestimate the importance of finding out how they clean their trucks. Ask them how they keep their trucks clean. If they brush over their answer without a clear plan, chances are they do not have a cleaning plan in place. Ask if they have a Bed Bug policy and how they ensure your items are not placed inside a truck where they could be exposed to Bed Bugs. At Professional Movers.com, we have a plan in place and we do this to protect you.
Post Move Evaluation
At the close of each move, your Team Leader and your Moving Consultant will connect with you to listen to your feedback. Positive or negative, we appreciate your thoughts and love to hear about your experience with our service. It really is amazing how your opinions can help improve and shape our small local business. Your assessment is a vital tool, which allows us to listen, learn, and provide continuous improvement on our award-winning moving service. And since we are a family business, your thoughts.
If we did something great, then we are going to be sure to share that message with our team to reinforce what is working and publicly recognize them for their incredible work. Just visit our office and you will find hundreds of examples of posted reviews in our team conference room. It is in our DNA to and our culture to celebrate outstanding customer service.
If something didn’t go as expected during your move, we will respond with urgency to listen to everything and work to make things right. Every customer, every time deserves our best, no exceptions and no excuses. We realize that sometimes accidents can happen during a move, but each problem presents an opportunity to make things better and turn a tough situation into a learning or teachable moment for our company. Some of our most loyal customers are ones who had a rough experience but gave us a chance to work with them to come up with a fair and reasonable solution.
Thank you for taking the time to research us. What you have read above is just a few of the ways we have set ourselves apart from other moving companies in Detroit. We look forward to the opportunity to help you plan your next local move.
Get Your Move Estimate
Professional Movers.com believes in complete transparency. We have no hidden fees with our pricing. Fill out our simple, online form and one of our Moving Consultants will reach-out to learn more about your move, answer your questions, and provide you with an accurate estimate.
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