On Tuesday November 8th, 2011, Professional Movers.com had the opportunity to listen to Dan Gilbert present as the keynote speaker for the MSU Broad College of business. Mr. Gilbert shared some of his insights and “secret sauce” behind the success at Quicken Loans. One thing stood out above everything else, Quicken Loans team members are all about awareness. Yes, awareness is a choice, and by engaging everyone within an organization to listen and notice things, awareness can drive innovation, continuous improvement, and impeccable customer service. Reflecting on the presentation, we couldn’t help but draw comparisons to how our Moving Consultants and Moving Teams are encouraged to demonstrate constant awareness throughout a customer’s move. From the first phone call, our Moving Consultants engage in active listening to uncover our customer’s needs. They draw on their years of move experience to ask specific questions that will help reveal opportunities for savings. The awareness continues through to our move teams who are informed about every aspect of your move before they arrive at your home to load your items. They will know what tools to bring and they will be informed about how special that antique cabinet that you inherited from your Great Grandmother is to you.
At Professional Movers.com, we are different than your typical moving company. We take immeasurable pride in our ability to be aware of the things most important to you. Below you will find a list of all of the little things that make our services so special.
Outstanding, Intelligent, and Highly Trained Movers
We recognize that the key ingredient to a successful move is the actual movers who provide the service. The movers you hire and trust to relocate your most valuable items must be skilled in both moving and customer service. We consider residential moving to be just as much a skilled-trade as the plumbing, electrical, or carpentry trades. That is why Professional Movers.com only hires and provides qualified, friendly, intelligent, and experienced movers. We treat our movers with respect and compassion and expect that they will extend the same courtesy to you. All of our moving teams consist of permanent employees who are paid well, treated well and trained well. We do not hire temporary labor or unskilled day labor in order to save labor costs. Making sure that we provide you with competent and commendable movers is something we take very seriously. Therefore, when you hire us to perform your residential move, you can rest assured that your movers are adept at using good moving techniques and problem solving skills.
Exceptional Customer Service is Guaranteed
We have received numerous awards for our dedication to providing outstanding customer service. Including a 2008 Customer Service Hero Award from Corp! Magazine and a featured chapter in the best selling customer service book, “Who’s Your Gladys?” In addition, Professional Movers.com was voted Best Moving Service from the Readers of the Oakland Press in 2011 & 2013.
We assign a Moving Consultant to each local move. Our Moving Consultants have a minimum of 5 years consulting experience within the moving industry. Our Moving Consultant will be your personal moving expert throughout your relocation. He/She will create a customized move plan that will layout the foundation for a successful, stress free, and affordable move. At any time, our Moving Consultant will be available to answer questions, update you on the status of your move, and make sure that all the promises made during your estimate are kept on moving day.
Guaranteed Pricing, Easy-to-Read with No Hidden Fees
Every residential move is unique and each customer’s needs are different. That’s why with each move a personalized solution is devised. The best way to determine your residential moving cost is to have a Professional Movers.com Moving Consultant visit your home and provide you with a free residential moving estimate. When we visit, we will listen to your concerns and questions, explain your options, and develop the best pre-move plan for the most cost effective relocation. We will walk through your home to help identify a complete list of items that you would like moved. Based on that list, we can determine how many movers you will need, what size moving truck, and how much your entire residential move will cost. We can even help assist you in determining what type of boxes we would recommend to pack your fragile items, or how many boxes you might need to pack your entire home. Our representatives are trained to think of all the money saving possibilities regarding your move. At the end of our visit, our Moving Consultant will e-mail you with your customized moving quote. Your moving quote will be easy-to-understand and will identify all of your Moving Incentive discounts. It will include a complete list of all of the items you would like moved, along with the total cost of all of the services you requested. Simple…..Straight Forward…. with Absolutely No Hidden Costs. That’s a Guarantee!
Specialized Movers Based on Your Needs
Your moving team will be chosen based on the exact specifications of your move. Your Moving Consultant will hand pick the team of movers who will complement each other’s job capabilities and create a manageable, efficient and cost-effective relocation. For example, if your move requires a lot of disassembly, then we will send a mover who is experienced in providing disassembly services.
Working Supervisors on Every Move
We assign a working Supervisor on every job. Your working supervisor will be onsite to direct the moving team and will be there to assure total accountability. All of our working Supervisors have worked a minimum of 100 local jobs before attaining the title of working supervisor. Prior to your move, your working supervisor will have a meeting with your Moving Consultant to review your move plan.
Superior Protection Plan on Every Move
Professional Movers.com prides itself on the safe and secure transport of your household goods. Although your items may be going a short distance during a local move, we still take the necessary measures to protect your valuables. Our move teams will pad and stretch wrap furniture to help ensure no damage is incurred during the transport. Our Home Protection program is unique in the industry. We promise to pad protect your entryway doors and stair banisters, in addition to covering any walkway flooring.
A Positive Impact on Southeast Michigan
Our world headquarters is based right here in Michigan. Our employees are Michigan residents and a majority of our truck fleet consists of American- made nameplates like GMC, Kentucky Trailer, and Ford. We take great measures to go out of our way to spend our dollars with local Michigan based companies. After all, we know how important it is to help support the local economy and people who use our services. So, when you hire Professional Movers.com, you can rest easy knowing that you too are helping to keep Michigan families working, and you too are doing your part to stimulate the local economy by hiring a local moving company who will pay it forward and spend their money here in Michigan.