Quality Moving & Delivery Services You Can Depend On!

The Professional Movers.com Rental Crate Move System is remarkably simple. We provide you with reusable plastic crates that will make packing and office moving easier, faster, less expensive, and better for our planet.

Table of Contents

1. What is the Professional Movers.com Rental Crate Move System?
2. How the Professional Movers.com Rental Crate Move System Works?
3. Traditional Cardboard Boxes vs. Rental Crate Move System
4. Benefits of the Professional Movers.com Rental Crate Move System
5. Professional Movers.com Rental Crate Move System Pricing
6. How to Pack and Use the Rental Crate Move System?
7. Rental Agreement and Terms for the Rental Crate Move System
8. Frequently Asked Questions

What is the Professional Movers.com Rental Crate Move System?

Traditionally, if a company was moving their offices, the company employees would have to pack the contents of their desks, file cabinets, and book cases into cardboard boxes. This was expensive and time consuming process. First, someone would have to determine how many cardboard boxes their company would need to pack their entire office. Then they would have to purchase the cardboard boxes and more then likely over-buy the number of boxes to be sure that they would have enough cardboard boxes to pack their entire office. It was a wasteful and costly process that would often lead to excess unused cardboard boxes that could not be returned for credit. Once the cardboard boxes were purchased, the office employees would have to assemble their cardboard boxes using tape. The cardboard boxes would have to be packed, labeled, lifted and stacked so that the employee could still have room to work until the actual move date. Many times the boxes were improperly packed by office employees and when stacked inside the office, the cardboard boxes would crush the bottom boxes and lead to contents inside the bottom boxes being damaged. As an added consequence, many office employees would potentially suffer from back injuries while attempting to lift the heavy cardboard boxes. Finally, when the moving company would arrive to relocate the office, they would need to send additional movers/labor to move all of the heavy boxes. In addition, the moving company would need to send additional trucks to transport all of the boxes because the cardboard boxes couldn’t be stacked without crushing more of the boxes. This meant increased moving expenses.

That was then………This is NOW

The Professional Movers.com Rental Crate Moving System consists of nestable and stackable plastic crates with secure, hinged, flap lids and a specialized crate dolly. The crates are an alternative to using the cardboard boxes for your office move. The crates are rented on a weekly basis. A Professional Movers.com Certified Office Moving Consultant will visit your office and determine the exact number of plastic crates you will need to move your office contents. The crates will be delivered to your office and our Certified Office Moving Consultant will provide an on-site demonstration on how to properly pack and label the crates. Since the crates are made of hard durable plastic, the crates will not crush and will keep all of your office contents safe.

How the Professional Movers.com Rental Crate Move System Works?

Step 1: The first thing you will need to do is call Professional Movers.com at 248-926-9999 and talk to one of our Certified Office Moving Consultants. Our Certified Moving Consultant will schedule an appointment to visit your office. Our Certified Office Moving Consultant will provide you with an accurate recommendation of how many rental crates you will need to pack and move your office contents. No more confusion and wasted money trying to figure out how many boxes you really need, instead we will provide you with the correct number of crates that you will need.

Step 2: Professional Movers.com will deliver your reusable rental crates a few days before your office relocation date. Your reusable rental crates will be delivered directly to your office in stacks of 10. Our Certified Office Moving consultant will provide your staff with labels, packing instructions and tips on how to pack efficiently. Since the crates arrive pre-assembled, your employees will not need to build your boxes or use any tape, and they will be ready to begin packing as soon as the crates arrive. Your staff can simply place your office contents into the reusable rental crate, close the lid, label, and repeat until you have a stack of 4 packed crates. Simple: pack, stack and move.

Step 3: On the day of your move, our moving team will begin to load your rental crates into our moving trucks. Since the rental crates nest into a skate on wheels, the crates are easy to roll around and will greatly reduce the number of movers or labor it will take to move your office. Therefore, the rental crates will reduce the overall cost of your move. In addition, the crates are made of durable plastic and can be stacked higher than traditional cardboard boxes so you will need less moving trucks. The rental crates will be transported to your new office. Our movers will follow the instructions on the labels and stage your crates into their designated offices. Professional Movers.com will leave the rental crates on-site at your new location to allow your employees an opportunity to unpack their crates. Once your crates are empty, restack the empty crates in stacks of 10 and place them in a common area inside your new office. Professional Movers.com will schedule an appointment to pick-up the rental crates a few days after your move.

Step 4: Professional Movers.com will pick-up your reusable rental crates on the scheduled service date. Since we provide rental crates on a weekly basis, it’s important to have the rental crates completely unpacked and restacked, and ready for removal when we arrive. It’s also important to have all of the rental crates and any other rental equipment ready for pickup at the same time. We count your order three times when we deliver them and we count them three times when we pick them up. It’s very common, almost too common, to have an employee “borrow” just one because they are so cool. We know they’re cool, but lost or missing rental crates cost $55 per crate or skate and we charge for borrowed, lost or missing rental crates or skates. If we pickup up a partial order and have to come back for the rest our re-pickup fees range from $39 to $99, so it’s best to have everything ready on the day of our pickup.

Traditional Cardboard Boxes vs. Rental Crate Move System

Professional Movers.com is reinventing the way packing and moving is done. Below you will learn why the Professional Movers.com Rental Crate Move System is the superior packing and moving method to save, time, money, and the environment on your next office move:

.	Traditional Boxes	Box-Less Move System	Reason
Least Amount of Time	Wasted Time	✓	The rental crates arrive pre-assembled. They require no tape and no assembly. You can begin packing right away. Saving you time and the hassle of building boxes when you can be packing your boxes. In addition, since the rental crates can stack and nest on top of each other, you or the moving company you hire can move the rental crates faster than traditional boxes.
Least Amount of Money	Wasted Money	✓	The Professional Movers.com Box-less Move System will save you 50% on your next move. The rental crates cost less to rent than purchasing new traditional cardboard boxes. Rental crates are 100% larger so 50% fewer crates than boxes are needed to pack and move your items. In addition, since the rental crates stack and nest easier, they are quicker to move, and require less truck space. This makes the moving company you hire more efficient and able to get your move done in less time, less trucks and ultimately costing you less money.
Least Amount of Claims or Damages	More Potential Damages	✓	The rental crates are made of hard durable plastic, NOT flimsy and crushable cardboard. The rental crates are crush resistant, water resistant, and topple resistant.
Most Amount of Security	Less Security	✓	Each rental crate can be secured using normal zip strips that keep the crates harder to penetrate than a cardboard box with tape.
Better for the Environment	Wasteful and Harmful to the Environment	✓	Trees have to be sacrificed to build cardboard boxes that are generally used only once or maybe twice. Ultimately, the cardboard boxes end up in a landfill. This is a huge waste. Rental crates are made of recycled plastic that once created can be used over and over again. We have been using the same crates we originally pioneered for over 5 years.

Benefits of the Rental Crate Move System

1. No wasting time putting together boxes or messy tape
2. No crushed boxes or contents
3. On wheels “Ready to Go” for you or your mover
4. No wasted time trying to stack or unstuck boxes
5. No lifting full boxes while packing or unpacking – just empty crates
6. Environmentally friendly-not thrown away after use
7. Lids are attached, and able to be locked and sealed for added security
8. More stable than boxes-less likely to tip or fall over when being moved
9. Deep ergonomic carrying handles for safer, easier lifting
10. Compatible with file rails for easy and organized movement of hanging files
11. Nestable and stackable for better utilization of space and easy transport
12. Solid dolly construction and 4” non-marking castors for smooth rolling
13. Reduces overall cost and hassle of moving while increasing efficiency

Professional Movers.com Rental Crate Move System Pricing

Our pricing structure is incredibly simple. First, we will work with you to determine how many crates your office will need. Our Certified Office Moving Consultants are experts in helping you determine how many crates you will need. The next step is to look right below for your quantity and you will see your price. This price includes 1 full weeks (7 days) or 2 full weeks (14 days) including delivery and pickup. If you need more than 200 crates or would like to rent the crates for a period longer than 3 weeks, just call our office and we will provide you with a custom quote. We usually deliver rental crates three days before your move and then pick them up three days after your move date at your new office. If you have a delay during your move, don’t stress out, we can modify your rental agreement to include an additional week for a modest additional charge.

.	50 Crates	75 Crates	100 Crates	200 Crates
1 Week Rental (7 days)	*$150.00	*$225.00	*$300.00	*$600.00
2 Week Rental (14 days)	**$200.00	**$300.00	**$400.00	**$800.00

Need an Extra Week? No Problem

.	50 Crates	75 Crates	100 Crates	200 Crates
1 Extra Week (7 more days)	$50.00	$75.00	$100.00	$200.00

Need an extra week due to unforeseen moving issues, don’t stress out, just add another week for the above low rates.

Packing Supplies

.	10 lbs. Wrapping Paper	500 Labels	Bubble Wrap	Speed Pack Box
Price	$15.00	$10.00 Per Box	$69.00	$20.00 Per Box

Packing materials will be delivered when we deliver your crates.  Any unopened materials that were not used may be returned and your account will be credited.

How to Pack and Use the Rental Crate Move System

Professional Movers.com Certified Office Moving Consultant will provide a formal demonstration on how to load, label, and use the rental crate move system. The demonstration will take place at your office. Our Certified Office Moving Consultant will answer questions and make sure your staff is familiar with the Box-less Move System and your rental agreement. Below you will find a brief tutorial that your employees may refer back to if they have any questions on how to use the box-less move system:

Steps-by-Step	Rental Crates / Rental Skates	Instructions
Step 1		Place empty Rental Crate on Skate with flaps open. You may now begin loading your office contents into the rental crate.
Step 2		Once the Rental Crate is full, close the flaps. Be sure to allow enough room inside the Rental Crate to allow for complete closure of the Rental Crate flaps. Place a label on the side of the Rental Crate identifying the employee name, room name, or room number.
Step 3		Pick-up an empty Rental Crate and place it directly on top of the Rental Crate you just loaded. Open the flaps on the empty Rental Crate and begin loading your office contents into the empty Rental Crate. Once the Rental Crate is full, close the flaps. Be sure to allow enough room inside the Rental Crate to allow for complete closure of the Rental Crate flaps. Place a label on the side of the Rental Crate identifying the employee name, room name, or room number.
Step 4		Repeat steps 2 and 3 until all four Rental Crates are packed. Please do not over-fill bins or stack Rental Crates higher than 4 Crates per stack.

Additional Helpful Suggestions for Working with Rental Crates

1. Unless empty, crates should never need to be lifted during a move.
2. For easy content label reference, align all rental crates with labels in same direction.
3. When filling out “location” on content label, always indicate your designated employee number.
4. Remove labels from crates after move is complete.
5. When transferring hanging files from cabinet to crate, begin with top drawer of file cabinet and work down.
6. When transferring hanging files from crate to cabinet, begin with bottom drawer of file cabinet and work up.
7. Load the heaviest items in the lower crates.

Rental Agreement and Terms for Rental Crate Move System

Your rental agreement from Professional Movers.com will include the rental period and quantity of rental crates your office will require. Your rental agreement will include the delivery and pick-up dates and times. See below for general terms that apply for every rental agreement.

Delivery of Rental Crate Move System

Please note, Professional Movers.com allows 1 hour on site to deliver rental crates and perform on-site demonstration to your office employees on how to pack and label your crates. Upon delivery, the rental crates will be staged in one common area at your current office. In most cases, rental crates are delivered to large conference rooms, loading docks, office atriums, or anywhere there is open space where the entire collection of crates can be staged in one common area. The rental crates will be delivered in stacks of 10 to 20 crates in a stack. The rental skates will also be delivered in stacks of 10 to 20 skates in a stack. The moving team who delivers the rental crates will meet with a representative of your company who will be asked to recount and confirm the number of rental crates that will be left on-site. Once the delivery count is confirmed, a representative from your company will be asked to sign a delivery receipt confirming the number of crates and skates that will be left on-site. Your office employees will be responsible to attend a packing and labeling demonstration. During the demonstration, your employees may ask questions and practice using the Box-less move system so they can become familiar with the product. During the presentation, our Certified Office Consultant will review the agreed rental period and the packing and labeling tasks that your office employees will be responsible to perform. In addition, he will explain that each employee will be responsible to gather their own crates from the common area. Once the crates are packed and labeled, they can be left inside their respective offices until our movers arrive on moving day to relocate the crates.

Collection of Rental Crate Move System After the Move is Complete

At your new facility, your office employees will be responsible to place all of their empty rental crates in a common area in stacks of 10 or 20 crates. It will be your responsibility to inform your employees of the importance to return the empty crates to the designated area. Professional Movers.com recommends that you choose an open area where the entire collection of crates can be placed. Some examples of this are a large conference room, loading docks, or office atriums. This enables Professional Movers.com to make an efficient recovery of the crates and keeps your rental costs lower. If our movers have to track down empty crates from different areas inside your office, Professional Movers.com would have to charge extra for this time. By agreeing to one common area and having your employees place the empty crates in the common area you can ensure that Professional Movers.com can pick-up the rental crates in 1 hour. If the pick-up time takes longer than 1 hour, your company will be charged at a rate of $25.00 for every additional 15 minutes. The moving team who picks-up the rental crates will meet with a representative of your company who will be asked to recount and confirm the number of rental crates that will be picked-up. Once the count is confirmed, a representative from your company will be asked to sign a receipt confirming the number of crates and skates that will be picked-up.

Missing or Damaged Crates or Skates

Your company will be responsible for any missing or damaged rental crates of skates. Missing or damaged rental crates or skates are billed at a rate of $55.00 per crate and $55.00 per skate. It will be your responsibility to inform your employees how important it is to return all of the crates and skates.

Crates and Skates Not Ready for Pick-up (Partial Pick-up)

If our movers arrive on the agreed pick-up date and time and all of the crates are not available for pick-up, our movers will collect the crates and skates that are ready. The moving team who picks-up the rental crates will meet with a representative of your company who will be asked to recount and confirm the number of rental crates that will be picked-up and left on-site. Once the count is confirmed, a representative from your company will be asked to sign a receipt confirming the number of crates and skates that will be picked-up and left on-site.

There will be a $50.00 collection fee added to the total cost of your rental charges to reschedule another appointment for our movers to revisit and pick-up the remaining rental crates and skates. In addition, there may be extra rental charges depending on the original agreed rental period.

Frequently Asked Questions

1. How much does the Rental Crate Move System cost?
2. Can you tell me about the money back guarantee?
3. How big are the rental crates?
4. Are rental crates delivered and picked up?
5. How many rental crates will I need for my move?
6. Can I purchase crates from Professional Movers.com?
7. Am I responsible for lost or damaged rental crates?
8. Are deposits required for the rental crates?
9. Will you contact me for rental crate pick-ups?
10. How should I prepare the rental crates for pick-up?
11. Are you a moving company?
12. What areas do you currently service?
13. Do you service commercial businesses and small companies?
14. How quick can I get rental crates delivered to my place?
15. Is your service really cheaper than buying new or used cardboard boxes?
16. What if we have a minor delay in our moving schedule?
17. Are you franchising Professional Movers.com?
18. Do I (or one of my friends) have to be at my place to receive my order?
19. What if I need more rental crates after you deliver my order?
20. What’s the best way to contact the company if I have a change in plans?
21. How much space do I need in my garage or place for the rental crates?
22. Is there a cancellation fee if decide that I don’t need the service?
23. What if I need more packing materials on the day of my move?
24. Do I (or a friend) have to be home when you pickup the rental crates?
25. What if I forgot to be at my place for the pickup?
26. I ran out of room in the new place, can I leave the rental crates outside?
27. Should I throw out all of the used packing materials?
28. I bought too much packing materials. Can I return these for a credit back?
29. Can I let my friend borrow the rental crates after my move?

How much does the Rental Crate Move System cost?

Rental crate charges are based on the quantity of crates rented and the number of weeks that you would like to rent them.  Minimum rental period is one week.  Minimum order quantity is 25 crates. For exact pricing, see the chart price chart above.

Can you tell me about the money back guarantee?

We’re confident that you’ll find using the Rental Crate Moving System will make your packing and moving the fastest and easiest that you’ve ever experienced. If not, just call our office after you’ve returned the rental crates we’ll refund the first week’s rental charges. Any additional charges for pickup or delivery fees, lost or damage equipment charges or any rental charges after the first week are not subject to refund. Account must be current and all fees for all services and material paid for refund to be issued.

How big are the rental crates?

Rental crates are 27.2″ long x 16.6″ wide at the top and taper down to 24.5″ long x 14.7″ wide at the bottom. They are 12.5″ high and have a capacity of 2.5 cubic feet.

Are rental crates delivered and picked up?

Yes, we will deliver rental crates to you and pick them up when you are done unpacking.  Rates for delivery and pick-up are included in your rental pricing. If you would like to pick up or return rental crates to our warehouse, you can do that too. You just have to contact our office and schedule an appointment to make sure the warehouse is open.

How many rental crates will I need for my move?

For homes, usually figure 10 crates per room.  These guidelines, however, can vary greatly depending on the amount of goods in each room. For offices, a standard office cubicle usually requires 4 crates.  Larger private offices may need 8-10 crates.  A rule of thumb is 1 crate per drawer and 1 crate per work surface.  For free we will visit your home or office and provide you with an accurate consultation of how many crate we would recommend.

Can I purchase crates from Professional Movers.com?

Yes, you can purchase rental crates and rental skates for $55.00 per crate and $55.00 per rental skate.

Am I responsible for lost or damaged Crates and dollies?

Yes, if during your move any rental crates, rental skates, or dollies are lost or damaged, you are responsible to pay the purchase price for the equipment, as well as the rental fees.  All rental crates and dollies are inspected prior to delivery to ensure that the equipment is damage free and in good working order.

Are deposits required for the rental crates, skates, and dollies?

Deposits are required if you are not paying by credit card or for commercial orders if billing arrangements have not been made.  However, any equipment that is lost or damaged will be charged automatically based on the rental agreement.

Will you contact me for rental crate pick-ups?

Yes, prior to the original term period ending, we will contact you to schedule a pick-up.  If you are not ready for a pick-up, we will schedule a new pick-up date and advise you of the additional costs.

How should I prepare the rental crates for pick-up?

Remove all debris from inside the rental crates and place them, nested in stacks of 10.  Rental crates must all be staged in the garage. If your new location does not have a garage, please have your crates placed somewhere inside your home close to the front doorway. For offices, we ask that the rental crates be placed in one common are close to the entrance or loading dock.

Are you a moving company?

Yes, we are a moving company. In fact, we are Michigan’s best moving company. We are the leaders in innovation and customer service. We have re-invented the way packing and moving is done. We’re experts on saving you money and making your move organized and stress free. We deliver our rental crates direct to your door. We rent them on a weekly basis. You pack, stack and move. When they’re empty, just call us and we’ll pick them up. With our crates, our trucks, and our movers, you’ll save a lot of time and money while helping the environment. Give us a call at 248-926-9999 and ask to speak to one of our Certified Moving Consultants.

What areas do you currently service?

We’re currently servicing all of Oakland, Wayne, Macomb, Livingston, St. Clair, and Washtenaw County. If we’re not in your area, please leave us a quick note and let us know where you’re from. We’re expanding statewide and nationwide, so if you know of someone that is looking to be part of changing the way America packs and moves, please check out our national expansion section!

Do you service commercial businesses and small companies?

Yes! The commercial and office moving is a majority of our business. We service many different industries throughout the Detroit market ranging from small 1 man offices to large multinational corporations and major state funded moves… you name it…we’ve been involved with making an organizations move cost less. We’ve rented our crates to local movie sets, libraries, major retail stores, hotels, casinos, law firms, manufacturing plants, and hospitals.

How quick can I get rental crates delivered to my place?

We strongly recommend placing your order at least 1 weeks before you want to start packing. We will deliver them the day before or on the day that you want to start packing (usually this is a few days before your move day). If you just found out about our service, and your in a rush, last minute, need our help, please send us an e-mail or give us a call and we will do our best to accommodate you.

Is your service really cheaper than buying new cardboard boxes?

Yes it is and here’s the quick explanation on why our box-less moving system is cheaper, faster and better for the earth. For starters:

1. You will need less boxes- you can pack more in our crates as they are larger and more durable than a cardboard box.
2. You will make the most of your valuable time – Most people never factor in their research time, time to drive to the store, stand in a checkout line, load the stuff into their car, drive back home, unload, start building boxes.. …And at this point you still haven’t pack one item. Instead, our crates are delivered to your door preassembled and ready for you to begin packing.
3. No need to make costly impulse decisions. let’s say if you cruise the internet- most people will see new and used cardboard boxes based on impulse buying and by the time the get the stuff delivered- they realize that they need more new or used cardboard boxes- they now have ran out of time and end up either dumpster diving or buying last minute, paying ridiculous prices… and when they look at all of the money that they have spent to pack and move, it will be twice as much compared to renting our moving crates.
4. Create less work and worry for yourself – Cardboard boxes required you to use tape. Plus, cardboard boxes don’t have handles. And if you don’t pack your cardboard boxes just right, they will crush when stacked during transport. Finally, after your move, you will have to breakdown your empty cardboard boxes any carry them to the dumpster, or load them into your car and drive to a recycle center.

What if we have a minor delay in our moving schedule?

First off- don’t worry as this happens all of the time. If you planned on receiving our crates and your move is delayed a few days, we’ll just adjust our delivery date to meet your new schedule. And again, don’t worry this happens all of the time and it’s really no problem to rebook your delivery date and time. If you arrive at your new place and have a delay in unpacking, just let us know when you’ll be ready for a pickup and we’ll update your invoice based on the weekly rental rate of your invoice. We have found that it’s cheaper to have the entire rental crates ready, at one time for pickup, instead of paying for additional partial pickups.

Are you franchising Professional Movers.com?

Absolutely! We have a conservative and stable growth strategy. We are always looking for qualified partners, especially in the Michigan market. Please take a few minutes to review our statewide and national expansion section on this website and see if you’re the right fit to change the way packing and moving is done.

Do I (or one of my friends) have to be at my place to receive my order?

Yes, we do need someone at your place to receive and accept the order. We count the rental crates three times before arriving and delivering them to your place. We will count them one more time with you, when delivered. After we have counted them with you, we will have you or your friend sign the rental contract for the delivery. The same goes when we pick them up. We will count them on your property with either you or your friend. We will then recount them before we load them on our truck. If there’s any missing rental crates from your order, we allow the time that it takes for us to load your order onto the truck. If you’re not able to find the missing rental crates, we will have you sign the missing report contract and then we will bill your credit card the next business day. If you get lucky and find the missing rental crates after we leave, just call us and we’ll come back and pick it back up. We will credit back your card, minus the $50.00 re-pickup fee.

What if I need more crates after you deliver my order?

Our main goal is to make sure that you have enough rental crates to pack and move efficiently, when we leave your place. If you need more, we do have to charge an additional delivery fee, as it’s a second order. So, it’s better to be safe than sorry and have to pay the extra delivery fee to have more rental crates delivered. It’s very common to have a few extra rental crates that are not being used while moving.

What’s the best way to contact the Professional Movers.com if I have a change in plans or a last minute delay in my move?

The best way to reach us is to contact us directly at 248-926-9999. If you need to reschedule the delivery date, please let us know as soon as possible.

How much space do I need in my garage or place for the crates?

It depends on your order, but if you can clear out a 4 foot by 10 foot area in your garage or place for the rental crates, that would be ideal. Please have this space cleared and ready before we arrive. If we have to help clear a space to deliver them into the requested location, we do have to charge a minor labor fee to cover the cost of our time, labor and delay in schedule. Most orders can easily fit next to the side of a car in a standard garage. Please note that we have several deliveries each day on each truck, so we want to make sure that everyone gets their order on time. We appreciate you being ready for us when we arrive!

Is there a cancellation fee if decide that I don’t need the service?

If you place an order and let us know at least 5 days in advance, we only charge the credit card processing fees to credit back to your account. This is usually about 2.5% of the pre taxed sales amount. So if your order is $200.00- we would charge back to you $5.00 to cancel your order. Three days before costs $59.00 and the day before or same day cancellation is half the cost of the order. We have this fee due to all of the internal labor costs and logistical costs that we spend to prep and load your order for delivery.

What if I need more packing materials on the day of my move?

We will be more than happy to redeliver materials to your address based our delivery route and delivery schedule. We do charge a minor redelivery fee to bring over more packing and moving materials.

Do I ( or a friend ) have to be home when you pickup the rental crates?

Yes, we do need someone to be home when we pickup the rental crates. The main reason is that if you leave them outside for us to pick them up and someone decides to borrow a few of your rental crates without your knowledge, you have to pay for the missing rental crates. It’s best to have them in a safe and secure location, preferably your garage. We will count the rental crates one time on your property and then one time before we load them onto our truck. If you’re missing any rental crates, we will give you the time it takes for us to load your order back on the truck to return the missing rental crate. If you have any lost, missing, or damaged crates we will have you fill out our missing/damage report and sign it. We will charge your credit card the next business day or we will accept a check on the spot before we leave. If at a later date, you locate the missing crates, we will pickup back up and will credit your account, minus our pickup fee.

What if I forgot to be at my place for the pickup?

We understand when timing does not work out right after a move, you’ve had a lot going on and we understand. If we have an e-mail with permission to retrieve the rental crates, we will pick them up them from your place. We will also count them immediately and we will call you with a total count. If the count is accurate, then we’re good to go, if you’re missing any rental crates, we will charge your credit card on file for the missing rental crates. If you find them at a later date, we will credit back the cost minus the pickup fees. If we cannot get the rental crates, we will reschedule and will bill you a $50.00 re-pickup fee.

I ran out of room in the new place, can I leave the rental crate outside after I have unpacked?

We recommend that you keep them inside of your garage or inside to prevent any outside elements like rain, dirt, dust, over spray from paint, construction debris or even theft from occurring to the rental crate. If they are left outside and they require a deep cleaning due to being left outside, we will charge you a $3.00 deep cleaning fee per rental crate. we take great pride in our product and want to make sure that each rental crate is in tip top shape all of the time and we appreciate your efforts and consideration!

Should I throw out all of the used packing materials?

Please place all used packing materials inside one of the supplied rental crates when you’re unpacking. Our rental crates hold a lot of material and it’s part of the service to take this back and either reuse it or recycle it.

I bought too much packing materials. Can I return these for a credit back?

We will only accept for return credit unused packing paper that is unopened and unused. If you have the other materials in one of the rental crates, we will gladly take this back and we will recycle it into more packing materials. It’s all about eliminating waste and offering you a cheaper alternative to cardboard boxes.

Can I let my friend borrow the rental crates after my move?

If you are renting them, the rental crates are your responsibility. If your friend looses, damages or we have to deep clean them, then you’re the name on the contract and you’ll need to pay any of the additional charges incurred. But, if your friend borrows them without any issues, then what don’t know won’t hurt us.